Based in Cowes, our Ascensos Isle of Wight site is a multi-award-winning operation, recognised by the best in the contact centre industry, both in the UK and in Europe. As one of the island’s largest employers, we pride ourselves on hiring local talent offering a variety of flexible roles to suit a wide range of lifestyles.
Within one year of opening, our Ascensos Isle of Wight team was awarded ‘Europe’s Top Contact Centre Support Team’ at the prestigious 2018 European Contact Centre & Customer Service Awards (ECCCSA). The team have since gone on to become a multi-award-winning industry benchmark, after winning ‘Contact Centre of the Year (Outsourced)’ at the UK National Contact Centre Awards (UKNCCA) in 2021.
Ascensos is one of the Isle of Wights’ largest employers. We are lucky to have a great army of customer care specialists on the island and pride ourselves on hiring local talent. Nowadays, people are seeking a job that offers flexibility and which slots easily into their busy schedule. That’s why we offer a range of temporary and permanent customer service outsourcing jobs in Cowes, designed to fit a variety of lifestyles.
Our colleagues receive full training to ensure every team member delivers the highest standard of customer care on behalf of some of the UK and Europe’s leading consumer brands.
Our Isle of Wight customer service contact centre is an easy 10-minute commute by bus from the Red Jet ferry terminal in Cowes to the bus stop right outside. Alternatively, we encourage using our Ascensos lift-share scheme, where colleagues can take advantage of free, guaranteed on-site parking while contributing towards our environmental and sustainability goals.
View our latest Isle of Wight customer service jobs below and join our award-winning contact centre team in Cowes.
Decia joined the Ascensos team in late 2017 as a Customer Service Advisor, and she jumped at the chance soon after to provide floor support to newer colleagues. Since then, Decia has been promoted to a Team Manager and then Operations Manager on our Wickes campaign.
Her style of management is to lead by example, which involves being approachable and consistent. Decia truly believes that you get out of this job what you put in.
Decia says, “The support I’ve received in every role has been fantastic, not only from senior level but also from the Advisors on my team. In 2020, I won ‘Ascensos Ambassador of the Year’ at our Annual Archie Star Awards, which was an absolute honour. It makes all the hard work worthwhile.
I live locally, so it’s a dream to work so close to home. And with family on the mainland, my Ascensos team have quickly become more like an extended family than just work colleagues".
Josh joined Ascensos in October 2017, when Ascensos first opened on the Isle of Wight and has witnessed first-hand the arrival of a small start-up team to our growth of 400+ colleagues.
During his time at Ascensos, Josh has worked on the Fraud Back Office team for a gaming client and subsequently provided support to our DIY customers. He’s also been fundamental in training new colleagues joining both teams.
Josh says, “I like the variety and technical aspects of my role, including delivering customer service across different channels, like email, social media and live chat, as well as speaking to customers on the phone. Being a gaming specialist was excellent. I was a casual gamer before, but it offered me an opportunity to fully immerse myself in the gaming community. I enjoyed product launches, they were always extremely busy, so it helped that I could speak the same language as my customers!
I was surprised, excited and proud to win ‘Client Champion of the Year’ for my team at our Annual Archie Star Awards. There was such a high standard of competition”.