UK Gender Pay Gap Report

Ascensos is a specialist contact centre business that manages bespoke and specialised multi-channel customer contact solutions, including social media customer engagement and insights for a range of blue chip retailers.

As part of the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017, Ascensos, as an organisation with more than 250 employees, is required to report on specific figures on the gender pay gap.

The gender pay gap is calculated as being the difference between the average earnings of men and women, expressed relative to men’s earnings.

Ascensos has calculated its data for the hourly rate pay gap and quartile analysis using data from the month ending Monday 30th April 2018. This includes the snapshot date of 5th April 2018.


On Monday 30 April 2018, Ascensos had 1,237 employees. 58% of these were female employees compared to 42% male employees.

Hourly Pay Rate

The gender pay gap at Ascensos is significantly lower than the UK average of 17.9%. (April 2018: Median Gross hourly earnings; Source; ONS).

The median hourly rate of pay for female employees is 1% higher than male employees.

When comparing the mean hourly rate of pay, female employees are paid 6.5% lower than male employees.

The mean is the average - the total of the numbers divided by how many numbers there are. The median is the "middle" value in the list of numbers.

Bonus Pay

No Bonus pay was made in the twelve months to the snapshot date.

Pay Quartiles

The distribution of employees across the pay quartiles is as follows:

Upper Quartile: (Highest Paid)                44% Male     56% Female

Upper Middle Quartile:       40% Male     60% Female

Lower Middle Quartile:       43% Male     57% Female

Lower Quartile: (Lowest Paid)                 44% Male     56% Female


Accuracy statement

John Devlin, Ascensos CEO said: “We are extremely proud to have such a diverse workforce at Ascensos and are committed to supporting and developing this in order to continue to grow our business. I confirm the gender pay gap data provided here is accurate and has been produced in accordance with the regulations.”