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UK Gender Pay Gap Report

Ascensos is a specialist contact centre business that manages bespoke and specialised multi-channel customer contact solutions, including social media customer engagement and insights for a range of blue chip retailers.

As part of the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017, Ascensos, as an organisation with more than 250 employees, is required to report on specific figures on the gender pay gap.

The gender pay gap is calculated as being the difference between the average earnings of men and women, expressed relative to men’s earnings.

Ascensos has calculated its data for the hourly rate pay gap and quartile analysis using data from the month ending Tuesday 31st March 2020.


On Monday 31st March 2020, Ascensos had 1,409 employees. 57% of these were female employees compared to 43% male employees.


The gender pay gap at Ascensos is lower than the UK average of 15.5% (Office of National Statistics, “Gender pay gap in the UK: 2020”, published 3rd November 2020).

At Ascensos, women earn £1 for every £1 that men earn when comparing median hourly pay.

When comparing the mean hourly rate of pay, female employees are paid 10.9% lower than male employees.

The mean (average) gender pay gap figure uses hourly pay of all employees to calculate the difference between the mean hourly pay of men, and the mean hourly pay of women.

The median gender pay gap figure is the difference between the hourly pay of the median man and the hourly pay of the median woman. The median for each is the man or woman who is in the middle of a list of hourly pay ordered from highest to lowest paid.

The percentage of women in each pay quarter

The distribution of employees across the pay quarter is as follows:

Upper hourly pay quarter (highest paid)              47% Male      53% Female

Upper middle hourly pay quarter                          54% Male      46% Female

Lower middle hourly pay quarter                          41% Male      59% Female

Upper hourly pay quarter (lowest paid)                35% Male      65% Female



At Ascensos, in the year to 31st March 2020, women earned 70p for every £1 that men earned when comparing median bonus pay. Their median bonus pay is 30.0% lower than men’s.

When comparing mean (average) bonus pay, women’s mean bonus pay is 40.0% lower than men’s.

Who received bonus pay;

0.1% of women

1.0% of men



John Devlin, Ascensos CEO said:

“We are extremely proud to have such a diverse workforce at Ascensos and are committed to supporting and developing this in order to continue to grow our business. I confirm the gender pay gap data provided here is accurate and has been produced in accordance with the regulations.”