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Privacy Policy

Privacy Policy

This privacy policy sets out how we use and protect any information that you give Ascensos when you use this website. Ascensos is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Ascensos may make changes to our policy by updating this page.  Therefore you should check this page prior to submitting your information to ensure that you are happy with any updates made.

This policy is effective from the 17th of January 2020.

SCOPE

All data subjects whose personal data is collected, is done so in line with the requirements of GDPR in the context of Ascensos marketing and candidate tracking activities.

PRIVACY NOTICE

Who are we?

Ascensos is an innovative customer care outsourcing specialist. We offer omnichannel customer contact solutions across both traditional and digital channels. Whether it be by telephone, email, live chat or social media, we take pride in delivering a seamless and personalised customer experience each time we talk to our clients’ customers.

And we deliver great customer service. The sort that makes people talk about a brand. That turns indifference into delight. And customers into advocates.

Ascensos is built on our belief that not all contact centres need be the same.

We are owner managed, quality focused and agile, offering our clients a clear unfair advantage. We adopt leading edge contact centre technology to ensure first-class security. And we’re proactive when it comes to creating innovative value-added solutions for our clients.

For further details on who we are please contact us as enquiries@ascensos.com

RESPONSIBILITIES

The Data Protection Officer is responsible for ensuring that this notice is made available to data subjects prior to Ascensos collecting/processing their personal data.

Where personal data is collected for employment purposes, all employees/staff of Ascensos who interact with the data subjects, are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

Our Data Protection Officer and data protection representatives can be contacted directly here:

Whilst the Ascensos DPO can be reached via dpo@ascensos.com Ascensos highly recommends that the web form be used as this will capture all the relevant information required to ensure a quick and complete response.

WHAT WE COLLECT

We may collect the following information:

  • Name and contact information, including email addresses and phone numbers
  • Other information that you provide to us via our website forms, if necessary for processing your enquiry

WHAT WE DO WITH THE INFORMATION COLLECTED

In the course of your use of this website, you may provide to Ascensos, or Ascensos may obtain information about you. By using this website, you expressly consent to Ascensos using this information for the following purposes:

For research into your particular area(s) of interest or activities on the website to enable us to:

  • Offer you a more efficient service tailored to your needs or
  • To enable us to bring to your attention certain solutions offered by Ascensos which you may be interested in
  • For the purpose of candidate selection related to any employment opportunities arising within Ascensos
  • In response to any enquiries submitted to us online via forms on the website

Ascensos does not collect or process data defined as ‘special categories’ by the ICO such as: Racial; Ethnic origin; Political opinions; Religious beliefs; Philosophical beliefs; Trade union membership; Genetic data; Biometric data; Health data; Data concerning a natural person’s sex life or Sexual orientation.

The legal basis we use for processing of the personal and other data we hold are:

  • Consent
  • Contract
  • Legitimate interests

When we market to business customers’ we do this as a legitimate business interest of growing and maintaining our client base. We will always offer our clients the right to opt-out of further communications. Where a business customer opts-out we will record this and ensure we do not market to that customer again.

When we communicate with prospective employees’ we do this as a legitimate business interest of increasing our staff numbers. We will always offer individuals the right to opt-out of further communications and should the individual choose not to be contacted again, we will record this and ensure we do not communicate with that individual again.

In the absence of a Contract or Consent, Ascensos performs regular Legitimate Interest Assessments (LIA) on the data we hold to understand if we have a legitimate interest to continue to process that data.

SHARING DATA WITH THIRD PARTIES

Ascensos does not sell, rent or lease client lists to third parties.

We use approved third parties, vetted in accordance with the guidelines contained in the GDPR and other information security legislation. We use HubSpot and Ninja Forms to collect personal data from website visitors through pre-defined fields.

We do not share personal data collected via our online forms with any other business or third parties, apart from the aforementioned technology providers and unless when required/instructed to do so by law. Data collected via our forms are sent to our email servers. Our policy is to delete data from our CMS every three years, whilst archiving and deletion of data from our email servers is subject to whether or not the data is still relevant or necessary.

WHERE WE STORE AND PROCESS PERSONAL DATA

Ascensos adheres to applicable data protections laws in the European Economic Area and only stores data within the EU area. Personal Data is only stored and processed within the European Economic Area.

CONSENT

By consenting to receive information from Ascensos you are giving us permission to process your personal data specifically for the purposes identified, normally for a minimum period of 12 months from the date of consent.

You may withdraw consent at any time by contacting the Data Protection Officer via any of the contact channels defined above.

If you are applying for a position within Ascensos you are giving us permission to hold your application for a two year period so that we can consider you for any vacancies which come up.

DISCLOSURE

Ascensos will not pass on your personal data to third parties without first obtaining your consent.

RETENTION PERIOD

Ascensos will process personal data indefinitely whilst you are continuing to engage with us and will store the personal data for one year after the last engagement, after which it will be archived and be subject to our data retention policy.

YOUR RIGHTS AS A DATA SUBJECT

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review: in the event that Ascensos refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in the Complaints statement below.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing, you may change your mind at any time by writing to, or emailing us at unsubscribe@ascensos.com.

You may request details of personal information which we hold about you under GDPR. If you would like a copy of the information held on you, please contact us directly.

Whilst the Ascensos Data Protection Officer can be reached via dpo@ascensos.com Ascensos highly recommends that the web form be used as this will capture all the relevant information required to ensure a quick and complete response. Alternatively, you can write to us at Data Protection Officer, Ascensos, 250 Airbles Road, Motherwell ML1 3AT.

COMPLAINTS

In the event that you wish to make a complaint about how your personal data is being processed by Ascensos or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and the Data Protection Officer at Ascensos.

The details for each of these contacts are: