Ascensos Romania is strategically positioned to access high-quality nearshore English and multi-lingual talent. Based in the cultural centre of Bucharest, our multi-award-winning team has the expertise required to meet seasonal demand and manage complex projects for multi-lingual customer support.
Making a splash in Eastern Europe, our multi-award winning operation in Romania’s capital Bucharest is fuelled by our multi-national translation specialists and customer care experts.
This 650-seat capacity operation is situated in a highly accessible city-centre location, set up to accommodate a dedicated client environment and a bespoke inbound bureau service.
Our talented team has the capability to provide support in over 14 languages, as well as the expertise to meet seasonal demand and manage complex projects for multi-lingual customer support.
At Ascensos, there’s a determination to go the extra mile to build something extraordinary. We constantly review our performance, listen to and learn from our colleagues, clients and their customers to ensure our service is fit for the world we live in, not just today but tomorrow too.
We’d love to hear about what you can do for us and how you can add value to our business. View below our current customer service outsourcing jobs in Bucharest to become the newest member of Ascensos in Romania.
Loredana's role involves identifying the best talent with the right skills to grow our team in Bucharest. She says, "It really is a fantastic team to be part of, with a great environment, where you will always feel welcomed and appreciated.
When I joined Ascensos as a Customer Service Advisor, I brought seven years of operational experience to the role, having previously delivered customer care within escalation teams on behalf of several high-end fashion brands.
As a graduate in Foreign Languages and Human Resource Management, it felt like a natural career path to offer my support to evaluate the level of language proficiency of our multi-lingual job applicants. This has ultimately led to my current role – which I absolutely love. For me working at Ascensos is like a second family. And I hope to welcome you to our team soon!".
With 16 years operational experience already under her belt, Elena has been fast-tracked through our Management Advance programme and in the last 3 years alone she has transitioned from Team Manager to Senior Operations Manager, where she excels at flexing her leadership skills for some of our major high-street retail clients.
Elena says, "Working at Ascensos has been a fantastic opportunity for me to develop my skills and progress my career. I’m so proud to have the opportunity to work with all my fantastic colleagues and clients who not only bring joy and laughter to my working day, but who also motivate me with challenges that I can turn into great accomplishments.
At our Bucharest site we specialise in delivering multi-lingual solutions on behalf of our European; retail and technical brands. So, one day I may be delivering a monthly business review in French, recommending efficiency improvements to one of my retail clients and the next day I could be having a more technically orientated conversation in English with clients who are best in industry engineers.
Passion, a high level of professionalism and great communication is key at Ascensos. I love the variety of my job and building relationships with such a diverse range of people. It’s great to be part of a close-knit team where everyone knows each other and feels supported. We work hard, but also have lots of fun”.