Ascensos is born local, grown global, with expert CX teams based all over the world.
Our contact centre network stretches from the UK to Romania, Turkey and South Africa, allowing us to create bespoke, omnichannel solutions for our clients, regardless of their location or where they service their customers’ needs.
Our considerable industry expertise and ability to provide scalable support with flexibility, combined with our entrepreneurial spirit and personal touch, has led us to become the trusted voice for a multitude of leading consumer brands.
John
John regularly welcomes new colleagues into the company and always makes a point of telling his new training groups ‘that working at Ascensos – will be exactly what you make it’. There are so many opportunities here for those who show the willingness and the drive to learn, develop and shape their own career path.
He joined us as a Customer Service Advisor, on a temporary contract six years ago. And while John had training experience from previous roles, he embraced the opportunity to become a Team Manager and to then support our Recruitment, Training and Quality teams at Ascensos.
John says, “Working across different areas of the business certainly took me back to my roots, but it also reinforced the objective of my current role, making me a more focused and compassionate trainer. I enjoy my job. It fits around my family life and out-of-hours passion as a stand-up comedian. I’ve since been nominated for ‘Support Person of the Year’, at our Annual Archie Star Awards, where I also took to the stage to entertain my colleagues with some work-appropriate comedy!".
Laura
Laura joined Ascensos in 2015 as a Fashion Customer Care Advisor, for retailer Coast, where she worked across various engagement channels, such as live chat, social media, email and phone to elevate their customer experience. With a passion for fashion and an articulate and confident approach, Laura’s role soon evolved into a dedicated Brand Ambassador for Coast, where she flourished as key client liaison between the brands’ internal stakeholders and her team.
Representing our client at press days in London and relaying seasonal campaign briefings back to her colleagues at Ascensos became a highlight, which then led to a Team Manager position for Laura and her subsequent promotion to Operations Manager in 2021.
Today, six years on, Laura is our Operations Manager for a high-end beauty brand. She says “After returning from maternity leave into a part-time Operations Manager role, I was delighted to be assigned to such a prestigious brand. Over the last 6 years I’ve experienced a lot of life’s milestones working at Ascensos; including getting married, starting a family and buying my first home. It’s a great place to work. I’ve met some lifelong friends and created a career whereby I keep progressing through the company at a pace that feels right for me”.
Clydebank Campus
Paul
Paul joined Ascensos five years ago as a Customer Service Advisor, and he progressed quickly to B&Q's 2nd Line Complaints Team. As a retired pub landlord, dealing with customer escalations didn't faze Paul. He also brought to the role a lot of experience managing people and difficult situations, so thinking on his feet and problem-solving has always been second nature to him.
As an avid home-DIYer, for Paul, it's always a great experience when he gets the opportunity to work in-store at B&Q to help customers face-to-face. Not only does it increase his product knowledge, but gaining a better understanding of B&Q's in-store processes helps him to do his job better.
Paul says, "I've received a lot of positive feedback directly from our client over the years, which is always fantastic to hear. But I was still bowled over to be awarded 'Client Champion of the Year' at Ascensos, out of hundreds of well-deserving colleagues at our Annual Archie Star Awards".
Stephanie
Stephanie delivered DIY advice and customer service for several years before joining #theAteam at Ascensos. So, for her, it felt like a breath of fresh air to have a change in environment, while still having the familiarity of her job when she transferred to Ascensos from B&Q’s previous outsourcer.
Six years on and Stephanie’s been nominated for a ‘Client Champion’ award at our Annual Archie Star Awards for her work supporting the implementation of a new CRM system. She embraced the opportunity to work directly with our client at their Head Office, as she was tasked with test driving and providing feedback on their new CRM system.
Stephanie says, “During the launch phase, I took on the role of internal CRM Super User and became the go-to person for any problems and support. I enjoyed supporting my team as they got to grips with the new system and ensured that everyone experienced the least possible disruption to their day during the switch-over. It was a great learning experience for me”.
Isle of Wight
Decia
Decia joined the Ascensos team in late 2017 as a Customer Service Advisor, and she jumped at the chance soon after to provide floor support to newer colleagues. Since then, Decia has been promoted to a Team Manager and then Operations Manager on our Wickes campaign.
Her style of management is to lead by example, which involves being approachable and consistent. Decia truly believes that you get out of this job what you put in.
Decia says, “The support I’ve received in every role has been fantastic, not only from senior level but also from the Advisors on my team. In 2020, I won ‘Ascensos Ambassador of the Year’ at our Annual Archie Star Awards, which was an absolute honour. It makes all the hard work worthwhile.
I live locally, so it’s a dream to work so close to home. And with family on the mainland, my Ascensos team have quickly become more like an extended family than just work colleagues".
Josh
Josh joined Ascensos in October 2017, when Ascensos first opened on the Isle of Wight and has witnessed first-hand the arrival of a small start-up team to our growth of 400+ colleagues.
During his time at Ascensos, Josh has worked on the Fraud Back Office team for a gaming client and subsequently provided support to our DIY customers. He’s also been fundamental in training new colleagues joining both teams.
Josh says, “I like the variety and technical aspects of my role, including delivering customer service across different channels, like email, social media and live chat, as well as speaking to customers on the phone. Being a gaming specialist was excellent. I was a casual gamer before, but it offered me an opportunity to fully immerse myself in the gaming community. I enjoyed product launches, they were always extremely busy, so it helped that I could speak the same language as my customers!
I was surprised, excited and proud to win ‘Client Champion of the Year’ for my team at our Annual Archie Star Awards. There was such a high standard of competition”.
Bucharest
Loredana
As a multi-lingual recruiter, Loredana's role involves identifying the best talent with the right skills to grow our team in Bucharest. She says, "It really is a fantastic team to be part of, with a great environment, where you will always feel welcomed and appreciated.
When I joined Ascensos as a Customer Service Advisor, I brought seven years of operational experience to the role, having previously delivered customer care within escalation teams on behalf of several high-end fashion brands.
As a graduate in Foreign Languages and Human Resource Management, it felt like a natural career path to offer my support to evaluate the level of language proficiency of our multi-lingual job applicants. This has ultimately led to my current role – which I absolutely love. For me working at Ascensos is like a second family. And I hope to welcome you to our team soon!".
Elena
With 16 years operational experience already under her belt, Elena has been fast-tracked through our Management Advance programme and in the last 3 years alone she has transitioned from Team Manager to Senior Operations Manager, where she excels at flexing her leadership skills for some of our major high-street retail clients.
Elena says, "Working at Ascensos has been a fantastic opportunity for me to develop my skills and progress my career. I’m so proud to have the opportunity to work with all my fantastic colleagues and clients who not only bring joy and laughter to my working day, but who also motivate me with challenges that I can turn into great accomplishments.
At our Bucharest site we specialise in delivering multi-lingual solutions on behalf of our European; retail and technical brands. So, one day I may be delivering a monthly business review in French, recommending efficiency improvements to one of my retail clients and the next day I could be having a more technically orientated conversation in English with clients who are best in industry engineers.
Passion, a high level of professionalism and great communication is key at Ascensos. I love the variety of my job and building relationships with such a diverse range of people. It’s great to be part of a close-knit team where everyone knows each other and feels supported. We work hard, but also have lots of fun”.
Istanbul
Khadidja
An engineer by trade, Khadidja has an Undergraduate Degree in Underground Construction and a master's degree in Mining Engineering. She originated from Algeria and relocated to Istanbul over a year ago. Already, Khadidja has become a key member of our first Arabic team at Ascensos, and she's also a proud ambassador for our company within the local community.
Khadidja says, "In Algeria, the culture is very rich, so I grew up speaking Arabic, and the native language Amazigh (for both there are a variety of dialects), as well as French and English!
Applying my multi-lingual skills to my work at Ascensos is an absolute pleasure, and I am so proud to be part of the team we are building here in Istanbul.
The atmosphere is fun, and the team is like a family, but that's not to say that the work is easy. Every day is different, and I am continually learning new things, which is excellent. I'm already confidently working across all digital channels to support European customers for one of our fashion retail clients. I enjoy the variety and feel supported, and I'm focused on progressing my career within #theAteam.
I would recommend working at Ascensos to any of my friends here in Istanbul. It's the first time I've genuinely felt that I belong within a professional environment. My voice counts, and my contribution is valued".
Gulce Eda
Gulce Eda joined #theAteam in the position of Customer Care Advisor, working on behalf of our international sports-fashion retail client.
Despite being one of the youngest members of our Istanbul team, she's made a big splash. Gulce Eda is already delivering Brand Ambassador training for her campaign by assisting the coaching of new starts on product knowledge and processes.
Gulce Eda says, "I'm a senior year degree student at Marmara University studying Translation and Interpretation in English. Within my role at Ascensos, I speak fluently to customers daily in both Turkish and English. I've always enjoyed helping people and understand that being professional and human is so essential to the experience we provide to our customers. So, I was even more delighted to be told that I have a flair for coaching, which adds to all the excellent skills that I'm already developing.
For me, joining the Ascensos Team just felt 'wow' from the get-go. I was celebrating my birthday on my second day, and what a fuss my team made! It was a fantastic start for me, I love the vibe and team spirit, and I've met many great people that I'm proud to have friendships with outside of work.
I recently met colleagues from our Romanian site and was bowled over by how sincere and energised they are working here. So, just like them, my mission is to keep the positive energy flowing – for my colleagues and our customers!".
