Our contact centre network stretches from the UK to Romania, Turkey and South Africa, allowing us to create bespoke, omnichannel solutions for our clients, regardless of their location or where they service their customers’ needs.
Our considerable industry expertise and ability to provide scalable support with flexibility, combined with our entrepreneurial spirit and personal touch, has led us to become the trusted voice for a multitude of leading consumer brands.
Scotland is where it all began for Ascensos. We opened our first site in Motherwell in 2013, with a view to boldly transform customer service outsourcing.
Fast forward eight years, and we have been cited as a 'Best in Europe' industry benchmark for our partnership approach, our leadership's ability to navigate a crisis, and excellence in customer service.
Motherwell is the operational hub where we grew our European business to support our UK and international consumer brands. Our bright, spacious, state-of-the-art Motherwell site has been shaped to provide a flexible and energised multi-client environment.
Our recent expansion to Airbles House in November 2021, sits adjacent to our Headquarters in the town. This additional office completes the creation of Ascensos’ ‘Motherwell Campus’.
We continue to take immense pride in the strong community partnerships we have established with colleges, clubs and charities in the local area, offering sponsorship, training and career opportunities.
With 800 seats across two buildings, these PCI compliant, 24/7 operations have excellent transport links and free on-site parking facilities, for those driving from Glasgow City Centre and the surrounding areas.
We are recruiting Customer Service Advisors to work with us onsite in Motherwell or remotely, working from home, within the Lanarkshire and Glasgow areas.
Explore our job vacancies below and find out how you can make a difference as part of our Motherwell A-team.
John regularly welcomes new colleagues into the company and always makes a point of telling his new training groups ‘that working at Ascensos – will be exactly what you make it’. There are so many opportunities here for those who show the willingness and the drive to learn, develop and shape their own career path.
He joined us as a Customer Service Advisor, on a temporary contract six years ago. And while John had training experience from previous roles, he embraced the opportunity to become a Team Manager and to then support our Recruitment, Training and Quality teams at Ascensos.
John says, “Working across different areas of the business certainly took me back to my roots, but it also reinforced the objective of my current role, making me a more focused and compassionate trainer. I enjoy my job. It fits around my family life and out-of-hours passion as a stand-up comedian. I’ve since been nominated for ‘Support Person of the Year’, at our Annual Archie Star Awards, where I also took to the stage to entertain my colleagues with some work-appropriate comedy!".
Laura joined Ascensos in 2015 as a Fashion Customer Care Advisor, for retailer Coast, where she worked across various engagement channels, such as live chat, social media, email and phone to elevate their customer experience. With a passion for fashion and an articulate and confident approach, Laura’s role soon evolved into a dedicated Brand Ambassador for Coast, where she flourished as key client liaison between the brands’ internal stakeholders and her team.
Representing our client at press days in London and relaying seasonal campaign briefings back to her colleagues at Ascensos became a highlight, which then led to a Team Manager position for Laura and her subsequent promotion to Operations Manager in 2021.
Today, six years on, Laura is our Operations Manager for a high-end beauty brand. She says “After returning from maternity leave into a part-time Operations Manager role, I was delighted to be assigned to such a prestigious brand. Over the last 6 years I’ve experienced a lot of life’s milestones working at Ascensos; including getting married, starting a family and buying my first home. It’s a great place to work. I’ve met some lifelong friends and created a career whereby I keep progressing through the company at a pace that feels right for me”.
Each of our operations has its own distinct flavour of Ascensos, featuring contemporary designed interiors, chill out spaces and of course, plenty of office fun.
At our Clydebank Campus, we have two adjacent PCI compliant operations hosting a 600-seat capacity. One is a multi-client hub, for National Services Scotland (NSS) and the NHS, while the neighbouring building is host to a dedicated multi-channel client-environment, where undertones of #theAteam harmonise superbly with a fully immersive DIY brand experience for B&Q.
With excellent transport links and a 20-minute train commute from Glasgow, Clydebank Campus also has free onsite parking facilities, for those embarking on the 7-mile drive from Glasgow.
Explore our job vacancies below and find out how you can make a difference as part of our Clydebank A-team.
Paul joined Ascensos five years ago as a Customer Service Advisor, and he progressed quickly to B&Q's 2nd Line Complaints Team. As a retired pub landlord, dealing with customer escalations didn't faze Paul. He also brought to the role a lot of experience managing people and difficult situations, so thinking on his feet and problem-solving has always been second nature to him.
As an avid home-DIYer, for Paul, it's always a great experience when he gets the opportunity to work in-store at B&Q to help customers face-to-face. Not only does it increase his product knowledge, but gaining a better understanding of B&Q's in-store processes helps him to do his job better.
Paul says, "I've received a lot of positive feedback directly from our client over the years, which is always fantastic to hear. But I was still bowled over to be awarded 'Client Champion of the Year' at Ascensos, out of hundreds of well-deserving colleagues at our Annual Archie Star Awards".
Stephanie delivered DIY advice and customer service for several years before joining #theAteam at Ascensos. So, for her, it felt like a breath of fresh air to have a change in environment, while still having the familiarity of her job when she transferred to Ascensos from B&Q’s previous outsourcer.
Six years on and Stephanie’s been nominated for a ‘Client Champion’ award at our Annual Archie Star Awards for her work supporting the implementation of a new CRM system. She embraced the opportunity to work directly with our client at their Head Office, as she was tasked with test driving and providing feedback on their new CRM system.
Stephanie says, “During the launch phase, I took on the role of internal CRM Super User and became the go-to person for any problems and support. I enjoyed supporting my team as they got to grips with the new system and ensured that everyone experienced the least possible disruption to their day during the switch-over. It was a great learning experience for me”.
Within one year of opening, our Ascensos Isle of Wight team was awarded ‘Europe’s Top Contact Centre Support Team’ at the prestigious 2018 European Contact Centre & Customer Service Awards (ECCSCA). The team have since gone on to become a multi-award-winning industry benchmark, after winning ‘Contact Centre of the Year (Outsourced)’ at the UK National Contact Centre Awards (UKNCCA) in 2021.
Ascensos is one of the Isle of Wights’ largest employers. We are lucky to have a great army of customer care specialists on the island and pride ourselves on hiring local talent. Nowadays, people are seeking a job that offers flexibility and which slots easily into their busy schedule. That’s why we offer a range of temporary and permanent customer service outsourcing jobs in Cowes, designed to fit a variety of lifestyles.
Our colleagues receive full training to ensure every team member delivers the highest standard of customer care on behalf of some of the UK and Europe’s leading consumer brands.
Our Isle of Wight customer service contact centre is an easy 10-minute commute by bus from the Red Jet ferry terminal in Cowes to the bus stop right outside. Alternatively, we encourage using our Ascensos lift-share scheme, where colleagues can take advantage of free, guaranteed on-site parking while contributing towards our environmental and sustainability goals.
View our latest Isle of Wight customer service jobs below and join our award-winning contact centre team in Cowes.
Decia joined the Ascensos team in late 2017 as a Customer Service Advisor, and she jumped at the chance soon after to provide floor support to newer colleagues. Since then, Decia has been promoted to a Team Manager and then Operations Manager on our Wickes campaign.
Her style of management is to lead by example, which involves being approachable and consistent. Decia truly believes that you get out of this job what you put in.
Decia says, “The support I’ve received in every role has been fantastic, not only from senior level but also from the Advisors on my team. In 2020, I won ‘Ascensos Ambassador of the Year’ at our Annual Archie Star Awards, which was an absolute honour. It makes all the hard work worthwhile.
I live locally, so it’s a dream to work so close to home. And with family on the mainland, my Ascensos team have quickly become more like an extended family than just work colleagues”.
Josh joined Ascensos in October 2017, when Ascensos first opened on the Isle of Wight and has witnessed first-hand the arrival of a small start-up team to our growth of 400+ colleagues.
During his time at Ascensos, Josh has worked on the Fraud Back Office team for a gaming client and subsequently provided support to our DIY customers. He’s also been fundamental in training new colleagues joining both teams.
Josh says, “I like the variety and technical aspects of my role, including delivering customer service across different channels, like email, social media and live chat, as well as speaking to customers on the phone. Being a gaming specialist was excellent. I was a casual gamer before, but it offered me an opportunity to fully immerse myself in the gaming community. I enjoyed product launches, they were always extremely busy, so it helped that I could speak the same language as my customers!
I was surprised, excited and proud to win ‘Client Champion of the Year’ for my team at our Annual Archie Star Awards. There was such a high standard of competition”.
Making a splash in Eastern Europe, our multi-award winning operation in Romania’s capital Bucharest is fuelled by our multi-national translation specialists and customer care experts.
This 650-seat capacity operation is situated in a highly accessible city-centre location, set up to accommodate a dedicated client environment and a bespoke inbound bureau service.
Our talented team has the capability to provide support in over 14 languages, as well as the expertise to meet seasonal demand and manage complex projects for multi-lingual customer support.
At Ascensos, there’s a determination to go the extra mile to build something extraordinary. We constantly review our performance, listen to and learn from our colleagues, clients and their customers to ensure our service is fit for the world we live in, not just today but tomorrow too.
We’d love to hear about what you can do for us and how you can add value to our business. View below our current customer service outsourcing jobs in Bucharest to become the newest member of Ascensos in Romania.
As a multi-lingual recruiter, Loredana's role involves identifying the best talent with the right skills to grow our team in Bucharest. She says, "It really is a fantastic team to be part of, with a great environment, where you will always feel welcomed and appreciated.
When I joined Ascensos as a Customer Service Advisor, I brought seven years of operational experience to the role, having previously delivered customer care within escalation teams on behalf of several high-end fashion brands.
As a graduate in Foreign Languages and Human Resource Management, it felt like a natural career path to offer my support to evaluate the level of language proficiency of our multi-lingual job applicants. This has ultimately led to my current role – which I absolutely love. For me working at Ascensos is like a second family. And I hope to welcome you to our team soon!".
With 16 years operational experience already under her belt, Elena has been fast-tracked through our Management Advance programme and in the last 3 years alone she has transitioned from Team Manager to Senior Operations Manager, where she excels at flexing her leadership skills for some of our major high-street retail clients.
Elena says, "Working at Ascensos has been a fantastic opportunity for me to develop my skills and progress my career. I’m so proud to have the opportunity to work with all my fantastic colleagues and clients who not only bring joy and laughter to my working day, but who also motivate me with challenges that I can turn into great accomplishments.
At our Bucharest site we specialise in delivering multi-lingual solutions on behalf of our European; retail and technical brands. So, one day I may be delivering a monthly business review in French, recommending efficiency improvements to one of my retail clients and the next day I could be having a more technically orientated conversation in English with clients who are best in industry engineers.
Passion, a high level of professionalism and great communication is key at Ascensos. I love the variety of my job and building relationships with such a diverse range of people. It’s great to be part of a close-knit team where everyone knows each other and feels supported. We work hard, but also have lots of fun”.
Launched in summer 2020, our Turkish site is located on the Asian side of the Bosphorus Strait, in a central business district of Istanbul. The largest metropolitan city in Europe, Istanbul is cited as a natural gateway between the European and Asian continents and is one of the world’s leading centres for business.
The city itself has a diverse and exciting atmosphere, with a young, skilled population, which creates a real cosmopolitan vibe at our Ascensos site.
Within our spacious, state-of-the-art premises, we offer a 200-seat capacity, with an on-site canteen, excellent transportation links and on-site parking. With its central location, this multi-client, PCI compliant environment also boasts breathtaking views of the Bosphorus Strait.
Our Istanbul team offers a high calibre of talent, which is second to none. We are proud to host our first multi-lingual Arabic-speaking team here and many local and multi-cultural expatriates who support a variety of global brands in their customers’ local language. Including English, German, French, Spanish, Russian, Greek, Turkish and Polish.
Search below to view our latest customer service outsourcing jobs in Istanbul and become our next A-player.
An engineer by trade, Khadidja has an Undergraduate Degree in Underground Construction and a master's degree in Mining Engineering. She originated from Algeria and relocated to Istanbul over a year ago. Already, Khadidja has become a key member of our first Arabic team at Ascensos, and she's also a proud ambassador for our company within the local community.
Khadidja says, "In Algeria, the culture is very rich, so I grew up speaking Arabic, and the native language Amazigh (for both there are a variety of dialects), as well as French and English!
Applying my multi-lingual skills to my work at Ascensos is an absolute pleasure, and I am so proud to be part of the team we are building here in Istanbul.
The atmosphere is fun, and the team is like a family, but that's not to say that the work is easy. Every day is different, and I am continually learning new things, which is excellent. I'm already confidently working across all digital channels to support European customers for one of our fashion retail clients. I enjoy the variety and feel supported, and I'm focused on progressing my career within #theAteam.
I would recommend working at Ascensos to any of my friends here in Istanbul. It's the first time I've genuinely felt that I belong within a professional environment. My voice counts, and my contribution is valued".
Gulce Eda joined #theAteam in the position of Customer Care Advisor, working on behalf of our international sports-fashion retail client.
Despite being one of the youngest members of our Istanbul team, she's made a big splash. Gulce Eda is already delivering Brand Ambassador training for her campaign by assisting the coaching of new starts on product knowledge and processes.
Gulce Eda says, "I'm a senior year degree student at Marmara University studying Translation and Interpretation in English. Within my role at Ascensos, I speak fluently to customers daily in both Turkish and English. I've always enjoyed helping people and understand that being professional and human is so essential to the experience we provide to our customers. So, I was even more delighted to be told that I have a flair for coaching, which adds to all the excellent skills that I'm already developing.
For me, joining the Ascensos Team just felt 'wow' from the get-go. I was celebrating my birthday on my second day, and what a fuss my team made! It was a fantastic start for me, I love the vibe and team spirit, and I've met many great people that I'm proud to have friendships with outside of work.
I recently met colleagues from our Romanian site and was bowled over by how sincere and energised they are working here. So, just like them, my mission is to keep the positive energy flowing – for my colleagues and our customers!".
With our arrival in South Africa in Autumn 2021, Ascensos is on track to create 600 new jobs from our state-of-the-art Cape Town operation within the next 12-months.
Ascensos South Africa is the latest move in our continued expansion, a milestone that perfectly illustrates our ‘born local, grown global’ approach to business.
Our operation in Wembley Square is located on the trendy east side of Cape Town, in a rapidly growing, redeveloped space, which is seamlessly set amongst beautifully landscaped pause places.
With its central location, wealth of world-class amenities, secure parking and convenient access to public transport, Wembley Square provides a chic base for our fashion retail clients and talented team of customer service specialists.
If you’d like to be a part of our rapidly expanding customer service team in Cape Town, keep an eye on our website for upcoming opportunities to develop your career with a world-class customer service outsourcer.