John
John regularly welcomes new colleagues into the company and always makes a point of telling his new training groups ‘that working at Ascensos – will be exactly what you make it’. There are so many opportunities here for those who show the willingness and the drive to learn, develop and shape their own career path.
He joined us as a Customer Service Advisor, on a temporary contract six years ago. And while John had training experience from previous roles, he embraced the opportunity to become a Team Manager and to then support our Recruitment, Training and Quality teams at Ascensos.
John says, “Working across different areas of the business certainly took me back to my roots, but it also reinforced the objective of my current role, making me a more focused and compassionate trainer. I enjoy my job. It fits around my family life and out-of-hours passion as a stand-up comedian. I’ve since been nominated for ‘Support Person of the Year’, at our Annual Archie Star Awards, where I also took to the stage to entertain my colleagues with some work-appropriate comedy!".
Laura
Laura joined Ascensos in 2015 as a Fashion Customer Care Advisor, for retailer Coast, where she worked across various engagement channels, such as live chat, social media, email and phone to elevate their customer experience. With a passion for fashion and an articulate and confident approach, Laura’s role soon evolved into a dedicated Brand Ambassador for Coast, where she flourished as key client liaison between the brands’ internal stakeholders and her team.
Representing our client at press days in London and relaying seasonal campaign briefings back to her colleagues at Ascensos became a highlight, which then led to a Team Manager position for Laura and her subsequent promotion to Operations Manager in 2021.
Today, six years on, Laura is our Operations Manager for a high-end beauty brand. She says “After returning from maternity leave into a part-time Operations Manager role, I was delighted to be assigned to such a prestigious brand. Over the last 6 years I’ve experienced a lot of life’s milestones working at Ascensos; including getting married, starting a family and buying my first home. It’s a great place to work. I’ve met some lifelong friends and created a career whereby I keep progressing through the company at a pace that feels right for me”.
Clydebank Campus
Paul
Paul joined Ascensos five years ago as a Customer Service Advisor, and he progressed quickly to B&Q's 2nd Line Complaints Team. As a retired pub landlord, dealing with customer escalations didn't faze Paul. He also brought to the role a lot of experience managing people and difficult situations, so thinking on his feet and problem-solving has always been second nature to him.
As an avid home-DIYer, for Paul, it's always a great experience when he gets the opportunity to work in-store at B&Q to help customers face-to-face. Not only does it increase his product knowledge, but gaining a better understanding of B&Q's in-store processes helps him to do his job better.
Paul says, "I've received a lot of positive feedback directly from our client over the years, which is always fantastic to hear. But I was still bowled over to be awarded 'Client Champion of the Year' at Ascensos, out of hundreds of well-deserving colleagues at our Annual Archie Star Awards".
Stephanie
Stephanie delivered DIY advice and customer service for several years before joining #theAteam at Ascensos. So, for her, it felt like a breath of fresh air to have a change in environment, while still having the familiarity of her job when she transferred to Ascensos from B&Q’s previous outsourcer.
Six years on and Stephanie’s been nominated for a ‘Client Champion’ award at our Annual Archie Star Awards for her work supporting the implementation of a new CRM system. She embraced the opportunity to work directly with our client at their Head Office, as she was tasked with test driving and providing feedback on their new CRM system.
Stephanie says, “During the launch phase, I took on the role of internal CRM Super User and became the go-to person for any problems and support. I enjoyed supporting my team as they got to grips with the new system and ensured that everyone experienced the least possible disruption to their day during the switch-over. It was a great learning experience for me”.
