Isle of Wight
Decia
Decia joined the Ascensos team in late 2017 as a Customer Service Advisor, and she jumped at the chance soon after to provide floor support to newer colleagues. Since then, Decia has been promoted to a Team Manager and then Operations Manager on our Wickes campaign.
Her style of management is to lead by example, which involves being approachable and consistent. Decia truly believes that you get out of this job what you put in.
Decia says, “The support I’ve received in every role has been fantastic, not only from senior level but also from the Advisors on my team. In 2020, I won ‘Ascensos Ambassador of the Year’ at our Annual Archie Star Awards, which was an absolute honour. It makes all the hard work worthwhile.
I live locally, so it’s a dream to work so close to home. And with family on the mainland, my Ascensos team have quickly become more like an extended family than just work colleagues".
Josh
Josh joined Ascensos in October 2017, when Ascensos first opened on the Isle of Wight and has witnessed first-hand the arrival of a small start-up team to our growth of 400+ colleagues.
During his time at Ascensos, Josh has worked on the Fraud Back Office team for a gaming client and subsequently provided support to our DIY customers. He’s also been fundamental in training new colleagues joining both teams.
Josh says, “I like the variety and technical aspects of my role, including delivering customer service across different channels, like email, social media and live chat, as well as speaking to customers on the phone. Being a gaming specialist was excellent. I was a casual gamer before, but it offered me an opportunity to fully immerse myself in the gaming community. I enjoyed product launches, they were always extremely busy, so it helped that I could speak the same language as my customers!
I was surprised, excited and proud to win ‘Client Champion of the Year’ for my team at our Annual Archie Star Awards. There was such a high standard of competition”.
