Dan has worked in the customer care and BPO industry for over 12 years. He is a seasoned CX professional, native in French and Romanian, with advanced English.
Having begun his career as an Advisor, before progressing in various project management and operational roles, Dan gained a wealth of BPO experience working across a diverse range of industry sectors, before joining Ascensos, as our Head of Operations in 2018.
Well-versed in operational excellence, Dan’s rise through the ranks has matured his solutions-first approach and with it, his commitment to quality and customer satisfaction as he supports our clients to achieve their business objectives.
In his current role as Business Unit Director, Dan brings a sincere enthusiasm to inspire, motivate and lead his growing team of 500+ FTE, at our operations in Bucharest and Istanbul.
And as a licensed pilot, having graduated from the Romanian RAS Flying Academy, the sky is the limit for Dan, when it comes to creating a world-class customer experience for our clients’ customers.