Outsourcing & Contact Centre Management | 20+ years
beCogent, Customer Service Solutions, Viasystems
Having worked with many top brands to develop and deliver improvement programmes, Alan brings his track record in developing quality customer experience solutions to Ascensos.
He has extensive experience in the successful delivery of large scale change programmes and business process improvement. Alan believes that ultimately, the success of any project to improve a business must centre on the people. He works closely with our clients to develop transformational projects and improvement solutions, which make a big impression on customer experience and the bottom line.