Outsourcing & Executive Leadership | 25+ years
beCogent, Teleperformance, Motorola
With over 25 years’ experience in the outsourcing and contact centre arena, John has worked in partnership with some of Europe’s leading brands including John Lewis, Virgin Media, Sainsbury’s and Polo Ralph Lauren, where he has delivered contact centre solutions that have helped transform their customer service provision and significantly improve customer experience.
John’s strong leadership skills have allowed him to create specialist teams that are focused on results. His stead-fast approach to ‘delivering with a personal touch’ ensures that he remains involved with each of our clients, every step of the way.
Prior to forming Ascensos in 2013, John was the Commercial & Operations Director at beCogent and post acquisition by Teleperformance in 2010, was Managing Director for their business operations in Scotland.
As well as being a fanatic about great customer service standards, John is equally fanatical about football and was previously a Director and Chairman of Albion Rovers Football Club.