Europe’s leading customer service outsourcing partner.
We are Europe’s leading customer service outsourcing partner, delivering world-class customer experience that is unique and personal to our clients.
In September 2024, Ascensos was acquired by Firstsource Ltd, marking an exciting new chapter in our journey and expanding our ability to deliver exceptional, retail-specialist customer service on a global scale.
We are innovators, motivated by our passion for quality, with an uncompromising dedication to delivering support with a personal touch.
As customer engagement specialists and insight-driven CX technologists, we combine our approach and passion with your brand’s distinct style to create an exceptional performance that customers value.
Your unfair advantage
At Ascensos, we are a people business. We believe all customers deserve an exceptional customer experience.
We take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love your brands, your customers will continue to love you.
We call it your unfair advantage because we do things differently. The customer is at the heart of everything we do, and as a partner, we are committed to exceeding expectations.
At Ascensos, we are driven by our growth mindset and culture of continuous improvement. We are award-winning and pride ourselves on delivering a world class service, while also listening to our colleagues, clients and customers in order to identify the ways in which we can continually evolve and improve to meet not only today’s needs, but tomorrow’s needs too.
We’re committed to delivering a world-class experience for our clients’ customers and are proud to have won the following UK & Global awards for our services, including:
- Best International Telesales Contact Centre (2025) with Big Bus Tours – Romanian Contact Centre Awards
- AI Excellence (2025) – Romanian Contact Centre Awards
- Top Non-Technical Innovation (2024) – BPESA GBS Alchemy Awards
- Top GBS Operator (2024) – BPESA GBS Alchemy Awards
- Complaints Management Team of the Year (2024) with Pizza Hut – UK Contact Centre Forum (UKCCF)
- Outsourced Team Manager of the Year (2024) with Stephanie Clements – UK National Contact Centre Awards (CCMA)
- Best Workplace - External (2024) – Romanian Contact Centre Awards
- Customer Care Champion (2024) with Radu Paul Nichiforov – Romanian Contact Centre Awards
- Customer-First Partnership (2024) with Spectrum Brands – Romanian Contact Centre Awards
- Best International Outsourced Contact Centre (2024) – Contact Centre Management Group (CCMG)
- Best Contact Centre Technology Innovation (2024) – Contact Centre Management Group (CCMG)
- Recruitment Team of the Year (2023) – UK Contact Centre Forum (UKCCF)
- Best Partnership in Contact Centre (2023) with Shark Ninja – Romanian Contact Centre Awards
- Best Contact Centre Team Manager (2023) with Bogdana Paulet – Romanian Contact Centre Awards
- Best Contact Centre Manager of the Year (2023) with Elena-Alina Bordeianu – Romanian Contact Centre Awards
- Outsourced Contact Centre Manager of the Year (2023) with Kim Canning – UK National Contact Centre Awards (CCMA)
- Best Customer Service Team (2022) with Monsoon Accessorize - European Contact Centre & Customer Service Awards
- Best BPO Partnership (2022) with KFC UK&I - European Contact Centre & Customer Service Awards
- Diversity and Inclusion (2022) - South West Contact Centre Awards
- KFC Equipment & Supply Partner of the Year (2022) - KFC Annual Partner Conference & Awards
- KFC Partner of the Year (2022) - KFC Annual Partner Conference & Awards
- Best Contact Centre Partnership (2022) with Wickes – Romanian Contact Centre Awards
- Special Award for 'Agility & Customer Experience Strategy' (2022) – Romanian Contact Centre Awards
- Best Customer Experience (2022) – Romanian Contact Centre Awards
- Outsourced Contact Centre of the Year (2021) - European Contact Centre & Customer Service Awards (ECCCSA)
- Contact Centre of the Year – Outsourced (2021) – UK National Contact Centre Awards (CCMA)
- Best Frontline Team (2021) - South West Contact Centre Awards
- GlobeTrotter category winner (2021) – Calabrio ONE Awards
- Best Partnership in a Contact Centre (2021) – Romanian Contact Centre Awards
- Best External Contact Center – Large (2021) – Romanian Contact Centre Awards
- Best Crisis Management & Remote Operations (2021) – Romanian Contact Centre Awards
- Best Employer Branding for Contact Center (2021) – Romanian Contact Centre Awards
- Responding in a Crisis – Providing Leadership – Large (2020) - European Contact Centre & Customer Service Awards (ECCCSA)
- Contact Centre of the Year - Outsourced (2020) - South West Contact Centre Awards
- Excellence in Customer Service (2020) - GSA Professional Awards
- Best Contact Centre Support Team (2018) - European Contact Centre and Customer Awards (ECCCSA)
Since opening our first operation in Scotland, our business has grown rapidly and expanded into various new territories. Our network of contact centres now spans from the UK to Romania, Turkey, Trinidad and South Africa, with teams working together to support our UK and international consumer brands.
In addition to our international network, we have a global army of customer service specialists working from home - we call them #theAteam.
For #theAteam and our clients, home working brings the opportunity to find the right talent, without location being a barrier. In addition, our global presence allows us to build scalable, omnichannel solutions for our customers, regardless of location.
At Ascensos, we provide customer experience outsourcing solutions with agility, flexibility and passion. Following our acquisition by Firstsource Ltd in September 2024, we continue to grow our capabilities while staying true to the qualities that set us apart – our entrepreneurial spirit, retail expertise, and commitment to delivering support with a personal touch.
To find out more about how we can elevate your customer experience, view our solutions page.
