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What we’re looking for
                         

We are creating local jobs for local people in Stranraer. We will support you from our local Recruitment & Training Hub as you work from home to turn our clients’ customers problems, into happiness.

If you love making people happy and you’re a good listener with excellent communication skills, then you’ll love being on the front line making the magic happen!

What to expect
                         

Working on behalf of National Services Scotland (NSS), our Scotland Care Team deliver the Test and Protect helpline.

Within this role you will be responsible for completing telephone interviews of non-complex COVID-19 cases and their contacts, seeking information to support further investigation of possible sources of infection, providing advice on self-isolation or quarantine; infection control advice and signposting those called to testing or support services as appropriate.

Your role will also include:

  • Providing first class customer service
  • Ensuring all communication with our client’s customers are handled professionally and promptly
  • Recording details of customer comments on the database provided, leaving clear notes
  • Demonstrating strong product knowledge to ensure all customer queries are answered
  • Taking ownership of the customer experience, by providing excellent service across various contact channels, including phone, email, live chat or social media
  • Achieving the key targets set
  • Adhering to quality standards and ensure consistency in all interactions

You
                         

We think big and we’re looking for team members who think bigger, achieve more and work smarter. If you have the following skills, then we want to hear from you!

  • A great communicator with strong organisational skills
  • PC literate, with good writing skills
  • Ability to build rapport & be helpful with fantastic questioning skills
  • Energetic, enthusiastic & committed with a great attitude & the motivation to go the extra mile
  • The ability to work as part of a team

The Benefits
                         

  • 20k per annum
  • Promotion opportunities
  • Health insurance
  • 24/7 Employee Assistance Programme & Wellness Hub
  • Nationwide retail discounts
  • Access to our Learning & Development Talent SPA
  • Annual ‘Start Awards’ Party
  • ‘Employee of the Month’ Awards
  • Your birthday off work! (+29 days)
  • ‘Refer a Friend’ cash scheme

Up for the challenge?
                         

We understand people don’t fit in little grey boxes. We recognise the importance of individuals. Our success is down to our people and we are always on the lookout for new members of #theAteam to help us deliver incredible experiences for both our clients and customers.

So, if you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team.

APPLY NOW

We’re expecting lots of people want to join #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful on this occasion.

The Ascensos Story

Ascensos is built on our belief that not all contact centres need be the same. We bring a fresh approach to outsourced customer service, offering omnichannel customer contact solutions across traditional, digital & social channels.

We are an owner-managed, next generation boutique contact centre. We draw from our awarding winning background of world-class customer experience, combined with the digital mindset and the latest emerging technology to shape customer experience solutions for tomorrow’s customer needs.

Within six years, we have expanded our operations across Europe; with sites in Scotland, England, Romania and Turkey. For us it’s all about loving what you do.

Be our next A-Player

As part of #theAteam, you’ll receive full training and support to be the voice of our clients’ brand. So there’s no room for average.

We recognise the unique contributions of all our Ascensos colleagues across Europe, it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.

As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering great customer service, career development and fun Fridays are the norm.