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#theAteam is made up of 1,500 customer service experts. A few robots. And a dog.

#theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.

It’s the unique contributions of all our colleagues across Europe, that drives our success. And we’re dedicated to building a culture where everyone can thrive and find meaning in their work.

There‘s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, find out more about what it’s like to work at your local site.

The values that inspire us

Be a Star.

Each member of #theAteam is key to our success. We don‘t just recognise talent. We develop and celebrate it.

Be agile.

We challenge the status quo with open minds, focus and speed. We don’t just embrace change. We drive it.

Be ambassadors.

For our clients, their brands and for us. We‘re proud, passionate advocates and the best cheerleaders around.

Be #asOne.

We believe in unity. We are talented and diverse, but strongest when we work together as a team.

Be happy.

Because happy people keep people happy. Our aim is for everyone to feel safe, heard, valued and happy at work.

Be active.

Being socially responsible is integral to the way we do business. We‘re proud of what we achieve in our local communities.

Our Founders' Story

In 2013, our Co-Founders John and Dermot started Ascensos with a shared vision, to bring a fresh approach to providing world-class customer care.

They believed in changing the rules to offer a different approach; a better approach, focused on doing the right thing for our colleagues, our clients and their customers.

Ascensos is built on the belief that not all contact centres need be the same. We don’t take the same ‘cookie-cutter’ approach as the industrial scale multi-national corporations. We aren’t burdened by bureaucracy. And we don’t have extended chains-of-command.

Our European Leadership Team is formed primarily from the Leadership Team of beCogent Ltd, an award-winning multi-channel contact centre specialist which had an enviable reputation for excellence, innovation and colleague engagement.

And it’s this outstanding track record which inspired our founders to reignite their passion for delivering world-class customer service for our clients.

For us it’s all about loving what you do. Delivering with a ‘personal touch’ is truly important to everyone at Ascensos.

Some of our Partners

Are you ready for a fresh approach?