Carierele Ascensos

Siobhan’s Ascensos journey began in 2017 as our receptionist in Motherwell, where her warm welcomes set the tone for each day. Her exceptional organisational skills and natural people-focused approach quickly led to a promotion to Facilities Assistant. Just two years later, she was promoted again to UK Facilities Manager.

Siobhan was instrumental in our UK Facilities Team winning 'Support Team of the Year' in 2019. Her positivity and dedication ensure our facilities run smoothly, making Ascensos a welcoming and efficient place to work for everyone. Siobhan’s advice: “Joining Ascensos as their Receptionist back in 2017 has led to my current role as Head of Facilities – I love organising people and events, and it was noticed!”

Ioana joined Ascensos in 2019 as a Brand Ambassador at our Bucharest site, quickly making her mark as the first point of contact between our client and management. With her passion for accuracy, she transitioned into Quality Assurance within 1.5 years, and in 2022, her team won ‘Best Partnership’ at the European Customer Service Awards.

Now leading a global team of Quality Managers, Ioana continues to set the benchmark for excellence. She encourages others to pursue a career in Quality, emphasizing that “excellence should be the benchmark.” Ioana’s journey highlights how Ascensos fosters talent and provides opportunities for growth at every level.

Brogan’s Ascensos journey began in 2017 as one of the first Advisors on the Isle of Wight. His career took off quickly, with promotions to Team Captain and Team Manager in just two years. Brogan has managed customer experiences across diverse campaigns, including the UK’s largest video games retailer and Aldi.

His leadership and versatility earned him recognition, including a silver win at the UK National Contact Centre Awards. Today, Brogan leads the Wickes campaign, bringing his expertise to their multichannel, kitchen, and bathroom teams. His advice to others: “Always be available to help the wider team with anything you can.”

Jihaan’s career at Ascensos began with a strong foundation of self-development and opportunity. Joining as an advisor at our Cape Town operation, she quickly seized the chance to participate in programs like the Colleague Relations Forum and Train the Trainer, which propelled her to a Resource Planner role in just seven months.

Today, Jihaan supports multiple campaigns, optimizing workflows to ensure advisors are efficient and well-supported. Her drive for continuous improvement was recently recognized when she won the Calabrio Contact Centre Spotlight: Unsung Hero Award, a testament to her dedication to both her colleagues and the success of the business. Jihaan’s gratitude is clear: “This is my way of saying ‘Thank You’ to Ascensos for being the best place to start my career.”

Mark’s passion for customer service and operations management shone through from the moment he joined Ascensos Cape Town, in August 2022. After honing his skills across campaigns like Aldi and Iceland, he secured a seconded role as a Real-Time Analyst for John Lewis.

However, in December 2023, Mark's determination was rewarded when he was offered his dream role as Team Manager. With eight years of customer service experience, Mark now leads with enthusiasm and inspires his team to exceed expectations. “I am the product of growth, opportunities, and possibilities,” says Mark. “If I can, then you can be next!”