Future first solutions.
At Ascensos, nothing is off the peg.
As the world’s leading retail and e-commerce customer management provider, our founder-led team move fast to provide intelligent and future-proofed solutions, bespoke to every client.
Innovation is a driving force at Ascensos, keeping us – and our clients – ahead of the game. And it doesn't stop there. We constantly review our performance, listen to and learn from you and your customers to ensure our service is fit for the world we live in, not just today but tomorrow, too.
Born local, grown global
Our teams are based all over the world.
Our contact centre network stretches from the UK to Romania, Turkey, Trinidad and South Africa, supported by a global army of customer service specialists who work from home, allowing us to build scalable omnichannel solutions for our clients regardless of location.
We know consumer.
We are the only customer service outsourcing partner specialising in consumer retail.
Our team has extensive expertise spanning everything from grocery, food service, fashion and home improvement through to healthcare, wellbeing, leisure and insurance. Some of Europe’s biggest consumer retail brands have placed their trust in us as their front line customer touchpoint for years.
Brilliant people meet next gen tech
The Ascensos ‘recruit to fit’ approach gives us an edge when attracting, recruiting and retaining best in class customer experience experts.
We call them our brand ambassadors because we recruit with our clients in mind. Because we love our people and our people love your brands, your customers continue to love you.
Our hybrid approach of people and technology offers you the best of both worlds – a professional, multi-lingual, human touch married with next-generation technology, from live interaction to AI, in-depth analytics, and automation.
The world of customer management has never moved so fast.
Customer needs and behaviours are more sophisticated than ever, and brands have to fight harder and faster for their share of brand love. The stakes are high.
In our increasingly accessible world, Ascensos has the ability and agility to help brands stand out by adapting and responding to the demands of the modern customer at pace but with care and precision.
At Ascensos, we have always been supporters of a mixture of office-based and cross-site working, along with the flexibility to work remotely, long before the pandemic caused working from home to become the norm for so many.
Now that home working is no longer the rare unicorn of workforce arrangements it once was, it remains a temporary solution for some roles, but for others it presents an opportunity to contribute to a new kind of workplace – one where we continue our commitment to embrace diversity and inclusion.
For #theAteam and our clients, home working creates an opportunity to find the right talent, without being restricted by location. For new colleagues and team members who enjoy the benefits of working from home, it provides the opportunity for flexible work arrangements to become more permanent.
We offer a variety of opportunities to suit all lifestyles, from full-time, part-time and flexible shifts to office-based roles and homeworking.