We are delighted to announce our significant investment into a Cape Town-based technology business following our recent expansion into South Africa.
Ascensos have taken a significant equity stake in autonomous customer solutions specialist Digital Tribe in a move that will further enhance our digital and AI propositions.
John Devlin, CEO and Co-founder of Ascensos, said:
“This partnership is a fantastic opportunity to accelerate and further develop the range of AI, RPA and Digital solutions that Ascensos delivers.
With this investment we are now able to access Digital Tribe’s leading suite of products and machine-learning technologies and can now build an expanded range of pioneering future-first solutions, giving our clients the edge in their markets.
Investment in forward-thinking CX solutions is paramount and our vision is very much shared by the team behind Digital Tribe. We’re proud to be working with a local business and further cementing our growing presence in South Africa following the recent opening of our new Cape Town operation”.
Digital Tribe specialises in the delivery of fully integrated technologies offering digital, predictive and autonomous CX solutions.
Kobus van der Westhuizen, CEO of Digital Tribe, commented:
“We’re proud to team up with such a well-established and respected customer outsourcing organisation. Ascensos is a world-class provider with a growing global footprint and many years of expertise in the CX arena.
This digital, multi-platform approach and hybrid model of human & autonomous customer contact is a huge focus for us and for the team at Ascensos, so I am certain that this partnership will allow us to flourish together”.
The South African-based business has the DNA, knowledge, resources, and technical stack to drive Autonomous Customer Engagement and Digital Contact Centre Solutions. Our new partners offer the first truly autonomous and automated customer engagement platform for sales, service, marketing, collections, and retention.
Autonomous Customer Engagement or ACE is provided with or without an agent in the loop, making it the only fully autonomous tool for business and contact centre engagement. The ACE platform has been developed by the leading Ai & Machine Learning development labs in South Africa. Ascensos, in partnership with Digital Tribe, is offering an outsourced solution, leveraging the platform.
At Ascensos, our advanced technological capabilities and analytics underpin all that we do. In today’s multi-faceted world of e-commerce, customers have increasingly high expectations of exceptional service enabled by ever-evolving technology.
Our ability to adapt, our ongoing digital transformation and our approach of putting people first instils a growth mindset and a culture of continuous improvement.
Digital transformation is at the heart of our success and remains central to our technology and solutions roadmap for the period ahead.
As award-winning retail customer care specialists, our mission at Ascensos is to help brands and their customers stay in love, and we are proud to partner with some of the UK and Europe’s leading consumer brands.
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