This week marked an incredible milestone for us at Ascensos – our second anniversary in partnership with River Island!
Over the past two years, we have come together to build something truly special, delivering exceptional customer experiences, driving innovation, and developing a partnership that sets a new standard for collaboration.
Reflecting on Our Success
In just 24 months, we’ve successfully handled 755,429 customer inquiries – an iconic number that highlights the scale and dedication of our team. To put it in perspective, that’s enough to fill Madison Square Garden 37 times over! Each one of those tickets represents a satisfied River Island customer, and it’s an achievement we’re immensely proud of.
Overcoming Challenges, Exceeding Expectations
River Island’s Head of Customer Service, Nick Spence-Thomas, reflected on the incredible collaboration between our teams:
"The challenge was tough – inheriting backlogs and learning how RI works at speed during peak seasons like Black Friday, Christmas, and sales periods. But not only did the Ascensos team rise to the challenge, they exceeded, overdelivered, and have done so every single day since. The people and the team are always the most important thing, and Ascensos smashes it out of the park."
Working hand-in-hand with River Island, we have navigated changes, met operational targets, and been nominated for prestigious awards like the ECCCSA and People in Retail Award. It’s a testament to the hard work and dedication of every member of our team.
Kim Canning, Ascensos Operations Director, expressed her pride, saying:
"It’s been an amazing journey filled with growth, innovation, and success. We’ve worked collaboratively to overcome challenges, achieve milestones, and build a partnership that sets the bar high. Here’s to many more years of success together!"
David Little, Senior Operations Manager at Ascensos, also shared his excitement:
“I’m incredibly grateful to have spent the last two years working with the truly fabulous team at Ascensos. It’s been an exciting journey of growth and collaboration as we’ve tackled challenges while delivering exceptional customer experiences.
Thank you to everyone who’s been a part of this adventure, both in the day-to-day and behind the scenes. Here’s to many more milestones, successes, and shared achievements!
Special thanks to Emma Smith, Courtney Adam, Donald Campbell, and Ian Pollock for planning fantastic events to celebrate our success so far!”
Celebrating in Style
To mark the occasion, our team celebrated with a fun-filled onsite party, complete with games, balloons, pizza, a treat trolley, and slices of delicious birthday cake! The festive atmosphere reflected the strong bond we’ve built with River Island and the joy of our continued collaboration.
As we look back on these past two years, we’re filled with pride for what we’ve accomplished together. From the innovative solutions we’ve developed to the unmatched customer service we’ve delivered, our partnership with River Island has been one of growth and mutual success.
We are excited for what the future holds and look forward to many more milestones together. Here’s to another fantastic year of partnership, growth, and unforgettable customer experiences!
About River Island
River Island is a renowned British fashion brand, celebrated for its on-trend designs, accessible price points, and commitment to quality. Founded in 1948, the company has grown into one of the UK’s most recognisable and beloved high-street retailers. With a distinctive blend of style, creativity, and innovation, River Island delivers fashion-forward clothing, accessories, and footwear for men, women, and children, catering to a wide range of tastes and occasions.
With a strong online presence and stores across the UK, Europe, and beyond, River Island remains a go-to destination for fashion-conscious customers looking for the latest trends and timeless wardrobe essentials.
