SharkNinja Customer Service Advisor

Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen!

Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.

At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.

You will be the first point of contact for our SharkNinja customers. Your primary responsibilities will include assisting customers with product registration, and ensuring they can easily activate their purchases and enjoy the full benefits of their SharkNinja products. You'll also be troubleshooting any issues they may encounter, providing expert guidance to resolve problems efficiently and effectively, and ensuring customer satisfaction remains our top priority.

In addition to registration and troubleshooting, you will handle enquiries regarding order status, helping customers track their shipments and providing timely updates. Your role will involve engaging with customers through various channels, including phone and email, so strong communication skills are essential.

Our typical shift pattern involves: Monday to Sunday between 8am-10pm.

Salary: TT $6,000.00 p/m

Please note. This position is based at our site in the Port of Spain, Trinidad & Tobago.

As part of #theAteam, you’ll receive full training and support to be the voice of our client’s brand. So, there’s no room for average.

Your role can include, but isn’t limited to:

• Providing first-class customer service via telephone and email.
• Ensuring all communication with Shark Ninja’s customers is handled professionally and promptly.
• Recording details of customer comments on the database provided, leaving clear notes.
• Demonstrating strong product knowledge to ensure all customer queries are answered correctly.
• Taking ownership of the customer experience by providing excellent service.
• Achieving the key targets set.
• Adhering to quality standards and ensuring consistency in all interactions.

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Native Level / Fluency in English.
• Experience of 6-8 months in BPO/Contact Centre environment.
• Excellent writing skills.
• Ability to build rapport and communicate helpfully.
• Keyboard/Computing skills.
• Ability to research well and quickly.
• Fantastic questioning skills.
• Ability to work as part of a team.
• Enthusiasm and passion for completing tasks to the best of your ability.

• Full training & support.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• Free gym membership to Sky Gym*.
• 10 days annual leave (after 1 year) + your birthday off work*. 
• Health insurance*.
• 24/7 Employee Assistance Programme & Wellness Hub.
• ‘Employee of the Month’ Awards.
• Regular fun team-building sessions.
• A diverse & inclusive working environment.

*available post 6-month probationary period.

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.

We’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.

We’ll tell you all about it during your interview!