Customer Service Advisor (Beauty)

We’re looking for full-time Customer Service Advisors to join our team in Motherwell, supporting a fast-paced campaign at the forefront of the cosmetics and skincare industry.

If you’re someone who enjoys helping others and thrives in a customer-focused environment, this is a fantastic opportunity to be part of a supportive team and make a difference with every interaction.

You’ll need to be fully flexible across weekdays and weekends, and ready to complete a week of comprehensive training to get you up to speed.

In this role, you’ll be responding to customer enquiries via phone and email, providing accurate information on a wide range of cosmetic and skincare products, and resolving any issues or complaints with professionalism and empathy.

You’ll be key to delivering an exceptional customer experience, acting as a knowledgeable and approachable point of contact.

This role offers an exciting opportunity to engage with customers, build relationships, and contribute to the success of the brand, providing an ultimate destination for beauty.

Working closely with your teammates, you’ll ensure every customer interaction is seamless, and that all records are updated accurately.

Staying up to date with product knowledge and industry developments will also be a core part of your day-to-day, allowing you to offer informed, personalised support.

Our typical shift pattern involves: 40 hours per week, fully flexible: Monday to Friday; 9am-6pm, Saturday to Sunday; 8.30am-5pm.

Training Schedule: 1 week. Monday - Friday 9am - 5.30pm

Salary: £25,708 p/a.

Please note. This is a temporary position based at our site in Motherwell.

You’ll work in a supportive, team-focused environment where your personality and passion for helping others will truly shine. 

Your role can include, but isn’t limited to:

• Handling incoming customer calls and emails with professionalism and empathy.

• Providing accurate and timely information regarding our client's products, services, and policies.

• Resolving customer enquiries, complaints, and issues to ensure a high level of customer satisfaction.

• Maintaining detailed records of customer interactions and transactions.

• Collaborating with team members to deliver seamless customer experiences.

• Staying up-to-date on the brands products and industry developments to ensure informed customer interactions.

You’ll have previous experience in a customer service role, ideally within a contact centre environment and be confident communicating across phone and email.

Your active listening skills, clear communication style, and ability to multitask will help you manage customer queries efficiently while maintaining a positive, helpful approach.

You’ll also be tech-savvy, comfortable using service platforms and email systems, and passionate about delivering high-quality support.

Above all, you’ll bring energy, adaptability, and a genuine desire to uphold the brand’s values through excellent customer care

At Ascensos, we think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Previous experience in a customer service role, preferably in a call centre environment.

• Strong communication skills with an emphasis on active listening and clear, concise verbal and written communication.

• Ability to prioritise and manage multiple customer inquiries effectively.

• Proficiency in using customer service software, email systems, and databases.

• A positive attitude, resilience, and a genuine passion for delivering exceptional customer experiences.

• Flexibility to work in a dynamic, fast-paced environment and be able to adapt to change.

• Commitment to upholding the brands values of professionalism, attention to detail, and customer-centric service.

At Ascensos, we’re proud to partner with our clients to offer a best-in-class customer experience. When you join #theAteam, you join a supportive and inclusive culture that celebrates growth, well-being, and hard work.

We care about your health, your career, and your happiness at work – because we know that great service starts with a great team.

You can expect:

• Full training & support.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• Health insurance.
• 24/7 Employee Assistance Programme & Wellness Hub.
• Discounted gym membership.
• Your birthday off work (+29 days).
• ‘Refer a Friend’ scheme.
• ‘Employee of the Month’ Awards.
• Regular fun team building sessions.
• A diverse & inclusive working environment.

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.

We’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.

We’ll tell you all about it during your interview!