Wickes Customer Experience Co-Ordinator

Are you passionate about creating memorable customer experiences? Do you love solving problems and building rapport with people? Then we’d love to welcome you to the Wickes Customer Experience Co-Ordinator team at Ascensos.

This is a key role where you’ll support customers throughout their Wickes installation journey, acting as a single point of contact to ensure everything runs smoothly - from order placement to project completion.

We’re looking for proactive, energetic, and empathetic individuals who can connect with customers 1-to-1, communicate clearly, and work collaboratively with installers and design consultants to bring the customer’s vision to life.

As a Wickes Customer Experience Co-Ordinator, you’ll play a vital part in making the installation journey stress-free and enjoyable for our customers.

It’s all about being a naturally friendly, respectful, and helpful person who’s a bundle of enthusiasm and positivity. And if you’re skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature.

Our typical shift pattern involves: 40 hours per week, fully flexible between Monday to Friday 8 AM - 6 PM; Saturday; between 9 AM - 3 PM. On a rota basis, 5 out of 7 days.

Start Date: Monday 4th August

Training: Monday to Friday 9 AM to 17:30 PM (6 x Weeks).

Salary: £competitive.

Please note. This position is based at our site in Clydebank.

As part of #theAteam, you’ll receive full training and support to be the voice of our client’s brand. So, there’s no room for average.

Your role can include, but isn’t limited to:

• Delivering first class service: Engage with customers via telephone and email to tackle their enquiries with positivity and proficiency.
• Embodying a solution driven mindset: Accept the customer interactions, ensuring satisfaction with every communication.
• Championing our products: Arm yourself with in-depth knowledge to confidently address and resolve queries.
• Collaborating and contributing: Work alongside your team valuing fresh ideas and a collective approach to success.
• Being an excellent communicator: Display superb writing and conversational skills and the ability to make building rapport seem effortless.
• Being a quick thinker: Your analytical skills will help in handling a range of customer queries with ease.
• Being a team player: Be keen to contribute and thrive in a very fast paced creative office environment.
• Being tech savvy: Be comfortable navigating multiple systems and balancing priorities.

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Exceptional communication skills.
• Ability to build rapport and communicate effectively with all customer interactions.
• Excellent computer skills with a keen focus on multiple systems.
• Strong problem solving skills aiming to resolve any customer queries on the first contact.
• Active listening skills with the capability to question the customer further to get the correct resolution.
• Ability to work as part of a team.
• Enthusiasm for completing tasks to the best of your ability.

• Full training & support.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• Health insurance.
• 24/7 Employee Assistance Programme & Wellness Hub.
• Nationwide retail discounts.
• Discounted gym membership.
• Your birthday off work (+29 days).
• ‘Refer a Friend’ scheme.
• ‘Employee of the Month’ Awards.
• Regular fun team building sessions.
• A diverse & inclusive working environment.

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.

We’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.

We’ll tell you all about it during your interview!