Retail Customer Service Advisor

Are you a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen!

Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service.

You will provide exceptional online and telephone customer service, ensuring effective resolution of reported issues and daily responsibilities in accordance with the Service Level Agreement (SLA).

Our typical shift pattern involves: 40 hours within the week, between 11pm - 10am (SA) Sunday – Friday, on a rotational basis.

Please note. This position is based at our Boulevard site, in Woodstock, Cape Town.

As part of #theAteam, you’ll receive full training and support to be the voice of our client’s brand. So, there’s no room for average.

Your role can include, but isn’t limited to:

• Diagnose and resolve customer issues efficiently.
• Document and update case details and solutions.
• Follow service procedures and quality standards.
• Ensure data protection and IT security compliance.
• Adhere to safety, health, and workplace regulations.
• Maintain professional communication and continual product knowledge.

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with our clients' customers.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more, and work smarter. Training will be provided, but we want to hear from you if you have the following skills!

• Minimum 1 years in customer service role (preferably within a BPO environment)
• Solution-oriented, reliable, and detail-focused.
• Communicates clearly and courteously across multiple platforms.

• Full training & support.
• Up to R1000 performance bonus.
• Medical Insurance*
• 10 days paid Study Leave*
• Maternity benefit**
• Well-being with Ky (onsite counselling).
• Free transportation home (door-to-door).
• Mid-month Travel Allowance.
• Free onsite Flu Vaccine.
• Monthly Recognition Awards.
• Annual Recognition Awards Party.
• Opportunities to progress your career with us (more than 90% of advancement & promotions comes from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• Offering 15 days paid Annual Leave.
• Funeral benefit after 3 months.
• A diverse & inclusive working environment.

*Available post-6-month probationary period.
**Available after 1 year of service.

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives.