We are thrilled to share the news of our continued expansion with the launch of a new contact centre operation in Cape Town.
Officially opening later this month, our new operation in Cape Town will create 150 jobs initially, with plans to grow the number of positions to 600 in its first year.
John Devlin, CEO and Co-founder of Ascensos, said:
“Cape Town is a premier location with a fantastic talent pool and it’s a well-established market for English-speaking service delivery.
This is a great opportunity to create a large number of high-quality jobs and we are looking forward to building on new business opportunities in the region while servicing our existing client base, which includes some of the world’s best-known brands, from this new location”.
Since launching from our Motherwell Headquarters in 2013, Ascensos has expanded internationally, with a network of operations now spanning England, Romania and Turkey, as well as several bases in Scotland.
READ MORE: The Cape Town announcement closely follows the launch of Ascensos Local, a new community-focused arm of our business, which aims to bring digital jobs to rural and semi-rural areas across the UK.
Built on the belief that not all contact centres need be the same. Ascensos don’t take the same ‘cookie-cutter’ approach as the industrial scale multi-national corporations. We aren’t burdened by bureaucracy. And we don’t have extended chains-of-command.
As an owner-managed, next-generation boutique contact centre, we combine a digital mindset and the latest emerging technology to shape bespoke CX solutions for tomorrow’s customer needs.
John Devlin continued:
“Ascensos South Africa is the latest move for us in our continued expansion. This most recent milestone perfectly illustrates our ‘born local, grown global’ approach to business.
We remain utterly committed to our roots in Scotland, while continuing to expand globally and create jobs at scale in order to provide a fantastic service to our international network of clients”.
Ascensos employs over 3,000 colleagues in a mixture of onsite and home-working customer service and operational support roles.
As award-winning retail customer care specialists, our mission at Ascensos is to help brands and their customers stay in love, and we are proud to partner with some of the UK and Europe’s leading consumer brands.
#theAteam are a talented bunch of customer engagement specialists, united by our hard-working, fun-loving culture and passion for quality. Keep an eye on our current vacancies for opportunities to begin a rewarding career with a fast-growing global outsourcer.
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