Service & Experience Support Associates

We’re looking for Service & Experience Support Associates to join our team in Trinidad and represent a global workplace solutions brand that is transforming the future of work.

In this role, you’ll support members around the world - ranging from freelancers to large corporations - by delivering outstanding service across inbound customer contact channels.

If you’re passionate about delivering excellence and thrive in a fast-paced environment, this is a fantastic opportunity to be part of a campaign that’s reimagining how people work, connect, and succeed.

At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.

As the first point of contact for members, you’ll handle a wide range of enquiries and issues with empathy, accuracy, and care.

You’ll play a vital role in helping customers navigate workspace products and services, providing tailored support and coordinating with remote teams to ensure seamless service delivery.

From resolving queries and escalating urgent matters to maintaining detailed product knowledge and adhering to SLAs, every interaction you manage will contribute to a better member experience.

You’ll also have the chance to share feedback, support peers, and grow in a role where collaboration and continuous improvement are key.

Our typical shift pattern involves: Monday to Sunday between 8 AM - 10 PM, on a rotational basis.

Salary: TT $6,000.00 PM

Please note. This position is based at our site in the Port of Spain, Trinidad & Tobago.

As part of #theAteam, you’ll receive full training and support to be the voice of our client’s brand. So, there’s no room for average.

Your role can include, but isn’t limited to:

• Be the first point of contact for inbound member enquiries, resolving questions and issues with professionalism and care.
• Deliver thoughtful, accurate, and timely solutions tailored to each member’s needs.
• Collaborate with on-site Community Management and remote tech teams to ensure seamless service delivery.
• Maintain deep knowledge of our client's products and services to provide informed support.
• Coordinate with cross-functional teams when requests require broader collaboration.
• Escalate urgent matters through the appropriate channels using client protocols.
• Use internal knowledge base articles to assist with responses and maintain consistency.
• Adhere to service level agreements (SLAs) and company policies.
• Share feedback and insights to help improve the member experience.
• Support and mentor peers to foster a collaborative team environment.
• Apply discretion and sound judgment when handling complex or sensitive issues.

You’ll bring at least 1–2 years of experience in a high-volume contact centre or customer service environment, along with strong communication skills and fluency in written and spoken English.

You’re adaptable, professional, and solutions-focused, with the ability to think critically and adjust your tone depending on the situation.

Most importantly, you’re a strong team player who enjoys mentoring others and thrives in a dynamic, fast-changing environment.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Minimum 5 CXC passes including Mathematics and English.
• 1-2+ years of experience in a high-volume customer service or call center environment.
• Advanced fluency in English (spoken and written).
• Excellent communication and active listening skills.
• Willingness to work flexible shifts, including weekends and holidays.
• Strong team player with mentoring capabilities.
• Adaptable and resilient in a dynamic setting.
• Proficient in CRM systems and call center tools.
• Typing speed of 35–45+ WPM with high accuracy.
• Strong critical thinking and problem-solving abilities.
• Professional business etiquette and ability to adjust tone based on customer personality.

• Full training & support.
• Well-being with Ky (onsite counselling).
• Free gym membership to Sky Gym*.
• Sick Pay*.
• Health insurance*.
• 24/7 Employee Assistance Programme & Wellness Hub.
• Birthday holiday (after 3 consecutive months of employment). 
• Nationwide retail discounts via Medicare*.
• 'Refer a Friend' scheme.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• ‘Employee of the Month’ Awards.
• Regular fun team-building sessions.
• A diverse & inclusive working environment.

*available post 6-month probationary period.

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.

We’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.

We’ll tell you all about it during your interview!