Fashion Customer Service Specialist

We’re looking for enthusiastic and fashion-focused individuals to join our team as Fashion Customer Service Specialists at our Motherwell site.

If you’re passionate about providing outstanding customer service and enjoy working in a fast-paced, style-savvy environment, this is a fantastic opportunity to put your love for fashion to work.

As a key part of the team, you’ll be the first point of contact for customers, ensuring every interaction is handled with care, professionalism, and a touch of style.

This is a temporary, full-time role starting Monday 15th September 2025, with two weeks of paid training to get you fully up to speed.

As a Fashion Customer Service Specialist, you’ll support customers across multiple channels, including phone, email, live chat, and social media.

Your role will involve responding to enquiries, resolving order issues, and delivering timely, accurate information - all while maintaining a customer-first mindset.

Every day brings new challenges and opportunities to showcase your communication skills, product knowledge, and ability to build rapport.

Working at Ascensos means being part of a dynamic, supportive team where delivering great service and celebrating style go hand in hand. You’ll also have the chance to collaborate on improving service processes and make a real difference in the overall customer experience.

It’s all about being a naturally friendly, respectful, and helpful person who’s a bundle of enthusiasm and positivity. And if you’re skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature.

Our typical shift pattern involves: 40 hours per week, fully flexible Monday to Sunday; between 8am-8pm.

Salary: £25,708 p/a.

Start Date: 15th September 2025

Training Duration: 2 weeks. Monday to Friday 9am-5pm.

Please note. This position is based at our site in Motherwell.

As part of #theAteam, you’ll receive full training and support to be the voice of our client’s brand. So, there’s no room for average.

Your role can include, but isn’t limited to:

• Communicating effectively, speaking with our customers through phone, email, chat & social media.
• Establishing collaborative customer relationships in a fast paced environment.
• Providing timely and accurate information regarding products, orders and services.
• Resolving Customer issues in a professional manner, recording details and customer comments on the database, leaving clear notes.
• Collaborating with other team members to improve customer service processes and procedures.
• Maintaining a positive and helpful attitude demonstrating strong product knowledge to ensure all information delivered to customer is correct.

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

You’ll bring excellent communication skills, active listening, and a flair for problem-solving to every interaction.

With strong computer skills and confidence in navigating multiple systems, you’ll handle customer queries efficiently and professionally.

An interest in fashion is essential, helping you understand customer needs and engage with confidence.

You’re someone who thrives in a team, brings positive energy to your work, and is always ready to go the extra mile. If you’re passionate about people, love helping others, and enjoy the fast pace of retail, this is the role for you.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Exceptional communication skills.
• Ability to build rapport and communicate effectively with all customer interactions.
• Excellent computer skills with a keen focus on multiple systems.
• Strong problem solving skills aiming to resolve any customer queries on the first contact.
• Active listening skills with the capability to question the customer further to get the correct resolution.
• Ability to work as part of a team.
• Enthusiasm for completing tasks to the best of your ability.

• Full training & support.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• Health insurance.
• 24/7 Employee Assistance Programme & Wellness Hub.
• Nationwide retail discounts.
• Discounted gym membership.
• Your birthday off work (+29 days).
• ‘Refer a Friend’ scheme.
• ‘Employee of the Month’ Awards.
• Regular fun team building sessions.
• A diverse & inclusive working environment.

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.

We’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.

We’ll tell you all about it during your interview!