Customer Service Advisor (Menswear)

We’re on the lookout for full-time Customer Service Advisors to join our team in Motherwell.

If you're passionate about delivering great service and enjoy helping people, this could be the perfect opportunity to join a friendly and supportive environment.

You’ll be the voice of a well-known formal menswear brand, assisting customers with queries and helping to maintain the high standards they expect.

In return, you’ll receive fully paid training, access to great benefits like a healthcare plan and mental health support, and the opportunity to develop your career - over 90% of our progression comes from within!

In this role, you’ll handle inbound customer enquiries via phone and email, providing timely and accurate information on products, services, and orders.

Whether you’re assisting with sizing questions, delivery updates, or resolving a complaint, you’ll do so with empathy, professionalism, and a customer-first approach.

This is your chance to build relationships, contribute to the success of a leading retail brand, and ensure every customer enjoys a seamless, high-quality experience.

You’ll also work closely with your team, stay up to date with product knowledge, and help maintain accurate records of all customer interactions.

Our typical shift pattern involves: 40 hours per week, fully flexible: Monday to Friday; 9am-6pm, Saturday to Sunday; 8.30am-5pm.

Training Schedule: 1 week. Monday - Friday 9am - 5.30pm

Salary: £25,708 p/a.

Please note. This is a permanent position based at our site in Motherwell.

You’ll work in a supportive, team-focused environment where your personality and passion for helping others will truly shine. 

Your role can include, but isn’t limited to:

• Handling incoming customer calls and emails with professionalism and empathy.
• Providing accurate and timely information regarding the brands products, services, and policies.
• Resolving customer inquiries, complaints, and issues to ensure a high level of customer satisfaction.
• Maintaining detailed records of customer interactions and transactions.
• Collaborating with team members to deliver seamless customer experiences.
• Staying up to date on the brands products and industry developments to ensure informed customer interactions.

You’ll have previous experience in a customer service role - ideally in a contact centre - and be confident handling multiple queries in a fast-paced environment.

Strong communication skills are essential, both written and verbal, along with the ability to stay calm under pressure and prioritise effectively.

You’re proactive, resilient, and motivated by delivering great service. You’ll be tech-savvy and able to use customer service platforms and systems with ease. Most importantly, you bring a positive attitude, a focus on detail, and a genuine desire to deliver a first-class customer experience.

At Ascensos, we think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Previous experience in a customer service role, preferably in a call centre environment.
• Strong communication skills with an emphasis on active listening and clear, concise verbal and written communication.
• Ability to prioritise and manage multiple customer inquiries effectively.
• Proficiency in using customer service software, email systems, and databases.
• A positive attitude, resilience, and a genuine passion for delivering exceptional customer experiences.
• Flexibility to work in a dynamic, fast-paced environment and be able to adapt to change.
• Commitment to upholding the brands values of professionalism, attention to detail, and customer-centric service.

At Ascensos, we’re proud to partner with our clients to offer a best-in-class customer experience. When you join #theAteam, you join a supportive and inclusive culture that celebrates growth, well-being, and hard work.

We care about your health, your career, and your happiness at work – because we know that great service starts with a great team.

You can expect:

• Full training & support.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• Health insurance.
• 24/7 Employee Assistance Programme & Wellness Hub.
• Discounted gym membership.
• Your birthday off work (+29 days).
• ‘Refer a Friend’ scheme.
• ‘Employee of the Month’ Awards.
• Regular fun team building sessions.
• A diverse & inclusive working environment.

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.

We’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.

We’ll tell you all about it during your interview!