Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, Peloton, B&Q, KFC and Big Bus Tours.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen!
We are seeking an experienced Operations Manager to join #theAteam in Bucharest.
Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service.
You will become an Ascensos reference for client escalations, providing appropriate solutions and alternatives within the time limits as you ensure tickets are solved to a high standard.
As a key member of our Operations team, you will be organised, friendly and have a strong sense of customer service.
At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.
If you have a passion for helping others, are great with people and want to gain experience representing a fantastic retail brand this could be the role for you.
You’ll join some amazing colleagues to form a great dynamic team, who use their remarkable customer service skills, to provide customers with exceptional brand and product knowledge, efficient service and a friendly attitude.
The shift pattern is typically: 40 hours within the week – 09:00-17:00 hrs.
Please note. This is role is based at our Bucharest office.
Your role can include, but isn’t limited to:
We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.
We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.
We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!
English (C1 required), knowing other languages is an advantage.
University degree or Master’s degree.
Minimum of 5 years’ experience in BPO/call centre or similar position.
Minimum of 3 years’ experience as an Operation Manager or Project Manager directly managing and developing front-line leaders, Team Managers and Advisors.
Excellent communication skills in varying circumstances, tailored to your audience.
You thrive on being involved with your team and are a hands-on leader.
Developing others is vital to the success of your team and ultimately you.
Professionalism, fairness and consistency at all times.
Excellent communication skills.
Strong organizational skills to give the team direction.
Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
You are passionate about providing the best service to our corporate clients.
We recognise the unique contributions of everyone in #theAteam; it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.
As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering excellent customer service, career development and fun Fridays are the norm.
We’ll tell you all about it during your interview!
If you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team.
We’re expecting lots of people want to join #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful on this occasion.
Thank you for your interest in joining #theAteam. Our Recruitment Team are currently processing your information. If your application has been successful we will be in touch with you shortly.
Thanks again for your interest in working at Ascensos.