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Yvonne McDowall

Head of Performance

Yvonne has spent over 20 years in retail financial services, leading large-scale contact centre set up’s as well as working on ground-breaking transformation programmes for some great UK and Global companies like HSBC, WNS, Clydesdale Bank, esure and Zurich Insurance.

One thing that remains at the top of her agenda, regardless of sector or role, is her aspiration to deliver the best experience and environment for customers and colleagues.For which, embracing innovation, technology and nurturing a great culture is key.

Yvonne looks forward to working with our existing and new client teams, delivering customer journey insights and continuous improvement programmes that positively impact the bottom line.


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