Retail Customer Service Advisor

Are you a fashion enthusiast who loves making people happy? Do you enjoy helping others and providing top-class customer service? If so, we have the perfect opportunity for you!

Working for our world-class retail client, you will be responsible for delivering exceptional customer service to their customers, ensuring a memorable shopping experience for all customers.

Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Retail Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.

Working at Ascensos you'll be on the front line of making this magic happen for every customer.

In this role, you will have the opportunity to utilise your passion for fashion and your excellent communication skills to provide personalised and engaging customer interactions.

You’ll receive full training in all areas. It’s all about being a naturally friendly, respectful, and helpful person who’s a bundle of enthusiasm and positivity. And if you’re skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature.

Our typical shift pattern involves: 40-hours per week; between 8.30am-8pm Monday to Sunday on a rotational basis. 

Salary: £24,960 p/a.

Please note. This position is based at our site in Motherwell.

As part of #theAteam, you’ll receive full training and support to be the voice of our clients’ brand. So, there’s no room for average.

Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues they experience both pre-and post-purchase.

Your role can include, but isn’t limited to:

• Providing first-class customer service via telephone and email.
• Ensuring all communication with our client’s customers are handled professionally and promptly.
• Recording details of customer comments on the database provided, leaving clear notes.
• Demonstrating strong product knowledge to ensure all customer queries are answered correctly.
• Taking ownership of the customer experience by providing excellent service.
• Achieving the key targets set.
• Adhering to quality standards and ensuring consistency in all interactions.

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Have a passion for fashion!
• Excellent writing skills.
• Ability to build rapport and communicate helpfully.
• Enjoy a creative and hardworking office environment.
• Keyboard/Computing skills.
• Ability to research well and quickly.
• Fantastic questioning skills.
• Ability to work as part of a team.
• Enthusiasm and passion for completing tasks to the best of your ability.

• Full training & support.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• Health insurance.
• 24/7 Employee Assistance Programme & Wellness Hub.
• Nationwide retail discounts.
• Discounted gym membership.
• Your birthday off work (+29 days).
• ‘Refer a Friend’ scheme.
• Annual ‘Archie Star Awards’ Party.
• ‘Employee of the Month’ Awards.
• Regular fun team building sessions.
• A diverse & inclusive working environment.

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.

We’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.

We’ll tell you all about it during your interview!