Team Manager

We have an exciting opportunity for a successful candidate who would like to progress into a career as a Team Manager.

At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.

As a Team Manager, you'll be responsible for the performance and leadership of the team. You'll coach, develop, lead and motivate your team to achieve their targets through effective performance management, whilst creating an open, honest, fair and engaging team environment.

Through using the tools and data supplied, you'll identify areas for improvement within your team and set objectives and targets on achieving these improvements, and assist in providing insights for our client.

Working closely with the Operations Manager, you'll help build and maintain a positive, effective and successful relationship with our client at all levels, with particular focus on the Customer Service and Marketing teams.

You’ll receive full training in all areas. It’s all about being a naturally friendly, respectful, and helpful person who’s a bundle of enthusiasm and positivity. And if you’re skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature. 

Please note. This position is based at our site in Motherwell.

Your role can include, but isn’t limited to:

• Delivery of KPIs through effective management of your team
• Lead, motivate and develop a team of advisors
• Conduct monthly, quarterly and annual performance evaluations
• Monitor development performance and contribute to the achievement of team results
• Handle escalated customer interactions if required
• Analyse data to establish performance improvement areas and provide insights
• Participate actively in recruitment activities
• Manage individual performance – absence or disciplinary issues as an example
• Support learning & development with training and ongoing development of your team

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Excellent communication skills in varying circumstances, tailored to your audience
• The ability to thrive in being involved with your team and are a hands-on leader
• Have true respect and value of your team
• Understanding that developing others is vital to the success of your team and ultimately you
• Awareness that results are important to you and you will always work to deliver the best
• Professionalism, fairness and consistency at all times

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.

We’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.

We’ll tell you all about it during your interview!

• Full training & support.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• Health insurance.
• 24/7 Employee Assistance Programme & Wellness Hub.
• Nationwide retail discounts.
• Discounted gym membership.
• Your birthday off work (+29 days).
• ‘Refer a Friend’ scheme.
• Annual ‘Archie Star Awards’ Party.
• ‘Employee of the Month’ Awards.
• Regular fun team building sessions.
• A diverse & inclusive working environment.