Lead Generator

Do you love being around people and have a passion for music? If you’re enthusiastic and driven, then you’ll love being on the front line of making the magic happen for our client PPL PRS!

As a Lead Generator with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.

It’s an exciting time to join Ascensos. We’re proud to have been awarded a series of industry awards, including ‘Outsourced Contact Centre of the year 2021’ at the European Contact Centre & Customer Service Awards (ECCCSA).

We’re committed to delivering a world-class experience for our clients and their customers. Our ability to adapt our ongoing digital transformation and our approach of putting people first is driven by our growth mindset and culture of continuous improvement.

And we’ve got big plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.

PPL PRS is a joint venture between PPL and PRS for Music, dedicated to providing the best music licensing experience in the world. PPL PRS are a diverse, vibrant, and collaborative company that aims to give back to Musicians & Artists. They also love to make sure singer-songwriters, composers and performers are fairly rewarded for their hard work.

In your role you will be responsible for connecting with new customers, talking to them about TheMusicLicence and booking a Sales call with the New Business team. In some cases, will be the first point of contact for customers and TheMusicLicence where you will start the relationship between PPL PRS and the customer.

You will connect with customers not using music and will sell the benefits of music and how TheMusicLicence can add value to their business. On other occasions, you will connect with customers currently using music and will educate them on the need for TheMusicLicence.

You will be the bridge between the customer and the new business team and ensure that a smooth handover is delivered when turning leads into opportunities.

As part of #theAteam, you’ll receive full training and support to be the voice of our client’s brand. So, there’s no room for average.

Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues they experience both pre-and post-purchase.

The typical shift pattern for this role is: 10am to 6pm.

Please note. This position is based at our site in Cape Town.

Your role can include, but isn’t limited to:

• Connect with potential new customers to introduce them to TheMusicLicence.
• Engage and educate customer about the benefits of playing music in the workplace and TheMusicLicence.
• Transfer leads to the new business team with as much information as possible, allowing the team to advance the sales opportunity.
• Arrange call backs with customers with agreed timeframes where required.
• Work to revenue and productivity targets.
• Contact potential customers by telephone.
• Use the dialler to manage customer contact and call backs.
• Manage inbound customer contact where required.
• Verify and gather the relevant information and additional customer information where appropriate.
• Follow and comply with data security requirements.

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

• Excellent verbal communication including a good telephone manner
• Excellent written communication
• Confident with Outlook and a CRM (Salesforce)
• Fantastic questioning skills
• Passion for music is a must!
• Ability to build rapport and communicate helpfully.
• Enjoy a creative and hardworking office environment.
• Ability to research well and quickly.
• Ability to work as part of a team.
• Enthusiasm and passion for completing tasks to the best of your ability

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.

We’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.

We’ll tell you all about it during your interview!

• Full training & support.
• Medical insurance after 6 months.
• Up to R1000 performance bonus
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Full training & support.
• Access to our Learning & Development Talent SPA.
• ‘Employee of the Month’ Awards.
• A diverse & inclusive working environment.