HR Administrator

#theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.

At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.

We are seeking an HR Administrator to join #theAteam. Our ideal candidate? An experienced, organised and detail-driven individual who will provide robust administration support to the HR Team.

It’s an exciting time to join Ascensos. We’re proud to have been awarded a series of industry awards, including ‘Outsourced Contact Centre of the year 2021’ at the European Contact Centre & Customer Service Awards (ECCCSA).

We’re committed to delivering a world-class experience for our clients and their customers. Our ability to adapt our ongoing digital transformation and our approach of putting people first is driven by our growth mindset and culture of continuous improvement. 

And we’ve got big plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.

Our mission: For us it’s all about loving what you do.

That’s our slogan, and we stand by it. Given our commitment to Human Resources excellence, we’re confident that every one of our team members can also get behind it.

And year-on-year, as we continue to grow, we need to work as smart as we can, to keep all our team members fulfilled, motivated, and empowered.

Your role can include, but isn’t limited to:

• Being a point of contact for HR and People related queries
• Preparing HR related documentation, such as updates to contracts of employment, disciplinary invites, or medical report consent requests
• Participating in HR projects (e.g., TUPE/Redundancy)
• Ensuring the relevant HR database is up to date, accurate and complies with legislation
• Minute taking during HR meetings e.g., at disciplinary hearings.
• Shadowing and assisting our HR business partners
• Managing the reference inbox.
• Preparing of HR Data.

We believe that happy people keep people happy, so we’re looking for someone who has excellent interpersonal skills with the ability to build and maintain relationships with colleagues and management alike, as you will be supporting a range of wonderfully diverse colleagues.

We think big and we’re looking for team members who think bigger, achieve more, and work smarter. We want to hear from you if you have the following skills:

• A basic understanding of HR and employment law – it would be particularly beneficial to have previous TUPE or Redundancy process experience.
• Excellent communication skills.
• Effective decision-making skills with the ability to effectively prioritise workload to meet departmental and organisational deadlines.
• Ability to analyse, interpret and report on a range of information.
• Tact and diplomacy.
• Strong administration skills especially attention to detail.
• The ability to maintain the highest standards of confidentiality in all aspects of work and be trusted with sensitive information.

As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.

When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.

As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.

We’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.

We’ll tell you all about it during your interview!

• Full training & support.
• Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
• Access to our Learning & Development Talent SPA.
• Health insurance.
• 24/7 Employee Assistance Programme & Wellness Hub.
• Nationwide retail discounts.
• Discounted gym membership.
• Your birthday off work (+29 days).
• ‘Refer a Friend’ scheme.
• Annual ‘Archie Star Awards’ Party.
• ‘Employee of the Month’ Awards.
• Regular fun team building sessions.
• A diverse & inclusive working environment.