Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges, KFC and Big Bus Tours.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
While no customer journey is the same, the role of Customer Service Advisor, for one of the leading energy suppliers in the UK, will see you providing an excellent customer experience with every interaction.
From greeting the customer to resolving their query. Your role will include everything from taking a payment to making an appointment, all whilst getting to know the customer, all in one call.
Sitting idly isn’t our thing, so you will not just be taking inbound calls. In this dynamic and fast-paced environment, you will also make outbound calls for your casework and use email to help customers.
This will typically include; answering queries, resolving issues, booking appointments, and raising and closing complaints. All within an up-to-date, intuitive customer interface that makes it easy to deliver great customer service.
So, if you want to be at the top of your game and join our team of established Energy Specialists, enjoy a host of benefits including a reliable Monday to Friday schedule - and you're ready to give our customers an amazingly memorable experience, we’d love you to join us!
#theAteam and our client’s brand are both customer-obsessed and we want you to feel the same. You will be equipped with full end-to-end training, including a comprehensive introduction to the brand, the energy industry and the role itself.
Experience in the energy industry would be beneficial but not necessary, as we are more interested in you bringing your unique personality to the role!
You’ll receive 6-7 weeks of training, which includes a mixture of classroom-based interactive sessions and live call experience, to ensure you are fully supported and prepared to graduate to the call floor.
Our typical shift pattern involves: 40 hours within the week, between 9am and 10pm, Monday - Friday, on a rotational basis.
Please note. This position is based at our site in Salt River, Cape Town.
Your role can include, but isn’t limited to:
Candidates with a minimum of 12-months call centre experience, across both voice and back-office functions, are preferred. Skills which will help you greatly in understanding the unique differences in our clients’ brand and the role.
However, whilst experience is great, personality and passion for the customer is equally important to us.
We recognise the unique contributions of everyone in #theAteam; it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.
As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering excellent customer service, career development and fun Fridays are the norm.
We’ll tell you all about it during your interview!
If you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team.
We’re expecting lots of people want to join #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful on this occasion.
Thank you for your interest in joining #theAteam. Our Recruitment Team are currently processing your information. If your application has been successful we will be in touch with you shortly.
Unfortunately, we are unable to respond to every application, therefore if you don't hear from us within three weeks it is unlikely that your application has been successful at this time. However, we may keep your details on record for consideration against future vacancies. (Please see our Privacy Policy for further detail on how Ascensos handle job applicants' data).
Thanks again for your interest in working at Ascensos.