Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, Holland & Barrett, B&Q, KFC and Big Bus Tours.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
Due to our significant growth, we are currently recruiting for a UK-based Client Solutions Manager to join our award-winning team.
We’re looking for a Client Solutions Manager who can demonstrate a passion for working collaboratively with our clients, the leadership team, and our colleagues to deliver solution-focused projects to time, cost and quality, with the commitment to delivering on our end goal of a world-class customer experience.
You will have knowledge of the retail sector, our competition and positioning within the market when a keen interest in following the latest industry developments.
It’s an exciting time to join Ascensos. We’re proud to have been awarded a series of industry awards, including ‘Outsourced Contact Centre of the year 2021’ at the European Contact Centre & Customer Service Awards (ECCCSA).
We’re committed to delivering a world-class experience for our clients and their customers. Our ability to adapt our ongoing digital transformation and our approach of putting people first is driven by our growth mindset and culture of continuous improvement.
And we’ve got big plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.
As Client Solutions Manager, you will play a fundamental role in managing the partnership with our clients, from onboarding, through transition, transformation and continuous improvement.
Reporting to the Head of Client Solutions, this role involves working with all areas of the business and coordinating the input of team members and clients to deliver the strategic aims of Ascensos and our clients.
Your role can include, but isn’t limited to:
You will be well-versed in building strong stakeholder relationships, with the ability to understand their requirements and aspirations, and translate them into efficiency gains and development opportunities through leveraging our best-in-class technology and commitment to best practice.
To be successful in this role, you must be able to demonstrate:
As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles.
When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm.
As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance.
We’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.
We’ll tell you all about it during your interview!
If you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team.
We’re expecting lots of people want to join #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful on this occasion.
Thank you for your interest in joining #theAteam. Our Recruitment Team are currently processing your information. If your application has been successful we will be in touch with you shortly.
Thanks again for your interest in working at Ascensos.