Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, KFC and Big Bus Tours.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
Due to our continued growth, we are looking for a perfect person that has the capability to lead and manage the Quality Team in South Africa.
At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind. We think big and we’re looking for team members who think bigger, achieve more, and work smarter.
As a Quality Manager at Ascensos, you will play a crucial role in ensuring the delivery of exceptional customer service by maintaining and improving our quality standards across all customer contact channels.
You will lead a team of Quality Assessors, develop, and implement quality assurance programs, monitor performance metrics, and provide actionable insights to drive continuous improvement. Your expertise and attention to detail will contribute to the overall success of Ascensos.
Please note. This position is office-based at our site in Searle Street, The Boulevard in Woodstock. The typical shift pattern involves Monday to Friday, start time can be flexible and agreed based on business needs but usually starts between 8-10 am.
As part of #theAteam, you’ll receive full training and support to be the voice of our clients’ brand. But no need to worry if you don’t have lots of experience, we have thе best training program ready for you.
Your role can include, but isn’t limited to:
We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.
We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!
We recognise the unique contributions of everyone in #theAteam; it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.
As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering excellent customer service, career development and fun Fridays are the norm.
We’ll tell you all about it during your interview!
If you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team.
We’re expecting lots of people want to join #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful on this occasion.
Thank you for your interest in joining #theAteam. Our Recruitment Team are currently processing your information. If your application has been successful we will be in touch with you shortly.
Thanks again for your interest in working at Ascensos.