Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, Holland & Barrett, B&Q, KFC and Big Bus Tours.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
Do you love a job well-done and offering premium class services? If you’re also detail oriented and a bit of a problem solver with great communication skills, then you’ll love being part of our Quality Team!
Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Quality Controller with Ascensos, you will work within a dynamic team, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.
Key to delivering a world-class customer experience on behalf of our retail clients' means relating to their customers and being a great listener. When you join us, we'll train you to demonstrate empathy as you understand and proactively work to resolve any issues customers may encounter.
We’re looking for brand-focused candidates who are native or near-native speakers of German (C1 or C2 level) and also possess a good level of English (B2-C1) to join our award-winning Customer Support team in Bucharest.
If you have a passion for helping others achieve great results and your are procedure focused but also people oriented, then we welcome your application
You’ll receive full training to be able to provide meaningful and insightful feedback and help other achieve top quality performance
You’ll join some amazing colleagues to form a great dynamic team, who use their remarkable customer service skills, to provide customers with exceptional brand and product knowledge, efficient service and a friendly attitude.
Our typical shift pattern involves: 40 hours within the week. Monday–Friday between 10am and 7pm.
Please note. This role is only office-based at our office in Bucharest, located near Piata Muncii.
Key to ensuring high quality standards means relating to client and fellow colleagues and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues.
Your role can include, but isn’t limited to:
We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.
We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.
We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!
We recognise the unique contributions of everyone in #theAteam; it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.
As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering excellent customer service, career development and fun Fridays are the norm.
We’ll tell you all about it during your interview!
If you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team.
We’re expecting lots of people want to join #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful on this occasion.
Thank you for your interest in joining #theAteam. Our Recruitment Team are currently processing your information. If your application has been successful we will be in touch with you shortly.
Thanks again for your interest in working at Ascensos.