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What we’re looking for
                         

Due to our significant growth we are looking for a Senior Business Intelligence Analyst to join our BI Team.

What to expect
                         

The Senior BI Analyst will support the Head of BI and own the BI client relationship for Ascensos. Owning regular internal and client report production and to provide analysis and insights, helping to define, build, and implement effective methodologies, with a view to increasing customer retention, and ultimately generate higher customer spend. You will analyse customer behaviour and campaign performance, providing insight to inform business decision making.

Your role will also include:

  • To produce all management information accurately and in a timely manner and to be able to develop reports, suggest improvements and identify discrepancies where necessary.
  • Production of analysis resulting in clear recommendations and justification for these decisions.
  • Be aware of all new developments (both client and Ascensos led) and their implications, along with maintaining data integrity and governance.
  • Supporting the Head of BI, play an active role in meetings with key stakeholders across the business and client base.

You
                         

We think big and we’re looking for team members who think bigger, achieve more and work smarter. If you have the following skills, then we want to hear from you!

  • At least 2 years in a results driven Information environment (within Call Centre would be advantageous) including experience of Management Information; Database analysis and Project Management.
  • Experience in the following technical skills Data Warehousing, Data Modelling, Data Mining, SQL, PowerBI and SSRS (advantageous).
  • Proven track record in data analytics, providing insight and recommendations for change to influence key decision makers.
  • Ability to adapt quickly to any situation providing innovative new methods of analysing data.
  • Knowledge of Automation processes.
  • Good communicator: balances talking and listening in meetings, communicates complex issues simply and clearly, shares ideas and knowledge with others, ability to influence and challenge in a cross-functional environment.
  • Meticulous attention to detail and a passion for excellence.

The Benefits
                         

  • Promotion opportunities
  • Health insurance
  • Access to our Learning & Development Talent SPA
  • Annual ‘Star Awards’ Party
  • ‘Employee of the Month’ Awards
  • Your birthday off work! (+29 days)
  • ‘Refer a Friend’ cash scheme

Up for the challenge?
                         

We understand people don’t fit in little grey boxes. We recognise the importance of individuals. Our success is down to our people and we are always on the lookout for new members of #theAteam to help us deliver incredible experiences for both our clients and customers.

So, if you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team.

APPLY NOW

We’re expecting lots of people want to join #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful on this occasion.

The Ascensos Story

Ascensos is built on our belief that not all contact centres need be the same. We bring a fresh approach to outsourced customer service, offering omnichannel customer contact solutions across traditional, digital & social channels.

We are an owner-managed, next generation boutique contact centre. We draw from our awarding winning background of world-class customer experience, combined with the digital mindset and the latest emerging technology to shape customer experience solutions for tomorrow’s customer needs.

Within eight years, we have expanded our operations Globally; with sites in Scotland, England, Romania, Turkey and South Africa. For us it’s all about loving what you do.

Be our next A-Player

As part of #theAteam, you’ll receive full training and support to be the voice of our clients’ brand. So there’s no room for average.

We recognise the unique contributions of all our Ascensos colleagues across Europe, it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.

As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering great customer service, career development and fun Fridays are the norm.