We are looking for an experienced and dynamic thinking Head of Operations to complement our team just outside of Glasgow
We do things differently here, it’s about the culture you create as a Head of Operations that is critical, the journey you take your people on to achieve and deliver success, empowering them to grow adding value to achieve personal and collaborative goals, we don’t employee smart people to tell smart people what to do.
You will have overall responsibility for the day-to-day tactical running of the contact centre, client relationship, profitability and opportunistic direction growing the solid foundation we have, in addition to developing longevity through strategy that builds and maintains brilliant client/stakeholder relationships,
We don’t stand still and as a result, a solid plan executed in the correct way that takes our team on a journey as one is vital
As a Head of Operations, you will work with the senior management team and client team up to and including board level to deliver a centre of excellence driving above and beyond customer service, that treats everyone as individuals but equal and treats all customers in a way that creates strong brand advocacy.
Your main duties will include, but are not restricted to:
To be successful in this role, you must be able to demonstrate:
We understand people don’t fit in little grey boxes. We recognise the importance of individuals. Our success is down to our people and we are always on the lookout for new members of #theAteam to help us deliver incredible experiences for both our clients and customers.
So, if you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team.
We’re expecting lots of people want to join #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful on this occasion.
Ascensos is built on our belief that not all contact centres need be the same. We bring a fresh approach to outsourced customer service, offering omnichannel customer contact solutions across traditional, digital & social channels.
We are an owner-managed, next generation boutique contact centre. We draw from our awarding winning background of world-class customer experience, combined with the digital mindset and the latest emerging technology to shape customer experience solutions for tomorrow’s customer needs.
Within eight years, we have expanded our operations Globally; with sites in Scotland, England, Romania, Turkey and South Africa. For us it’s all about loving what you do.
As part of #theAteam, you’ll receive full training and support to be the voice of our clients’ brand. So there’s no room for average.
We recognise the unique contributions of all our Ascensos colleagues across Europe, it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.
As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering great customer service, career development and fun Fridays are the norm.