German Speaking Customer Service Advisor

What we’re looking for
                         

We’re looking for client-oriented candidates who are native or near-native GERMAN speakers (C1 or C2 level) to join our Elite Customer Support team for our newest project!

You’ll be learning from thе best while working on one of thе most innovative projects to deliver excellent customer experience for our world-leading client in home-fitness industry. Our client already became a sports phenomenon and now you have thе opportunity to make a difference and be part of thе quality service offered by Ascensos.
And no need to worry if you don’t have lots of experience, we have thе best training program ready for you.

Every day brings new challenges and excitement, and every customer interaction gives you thе opportunity to do what you do best: find solutions and provide exceptional customer service.

What to expect
                         

Whether its individual or group sessions, delivering with a ‘personal touch’ is truly important to us. Your role will include, but is not limited to:

• Solving client’s requests via phone/e-mail in a very friendly way
• Solving issues related to orders, warranty, account management, changing benefits package, etc
• Ensuring all communication is handled professionally and promptly but with a human touch
• Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand
• Building a special connection with customers and providing exceptional service

You
                         

We think big and we’re looking for a Customer Service Advisors who think bigger! If you have the following skills then we want to hear from you!

• Experience in customer support or call centre
• Native level/fluency in German or at least B2-C1 both verbal and written.
• Advanced abilities of English (B2) both verbal and written
• Availability to work in shifts (10:00-19:00; 11:00-20:00)
• Availability to currently work from home and availability to work at the office based in Bucharest, in the future
• You enjoy working with customers- Excellent customer focus (both verbal and written).
• Positive attitude & excited to discover new CX approaches;
• Strong interpersonal and communication skills
• You are passionate about fitness (preferred)
• Great team spirit but thе ability to also be independent, like every superhero should.
• Problem solving oriented, desire to investigative and multi-tasking skills with highest attention to detail.
• Basic IT skills, including using multiple operating systems

The Benefits
                         

• A young and friendly work environment.
• An interactive learning experience.
• Lots of growth possibilities (more than 90% of advancement & promotions come from internal resources).
• Paid training period.
• Very attractive salary package
• Meal tickets

Up for the challenge?
                         

We understand people don’t fit in little grey boxes. We recognise the importance of individuals. Our success is down to our people and we are always on the lookout for new members of #theAteam to help us deliver incredible experiences for both our clients and customers.

So, if you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team.