EN
  • NL
  • EN
  • FR
  • DE
  • IT
  • RO
  • ES

What we’re looking for
                         



Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen!

Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service.

We’re looking for client-oriented candidates who are native or near-native speakers (C1 or C2 level) in one or more of the following languages to join our award-winning Customer Support team in Bucharest:

  • French
  • German
  • Dutch
  • Spanish

If you have a passion for fashion, are great with people and want to gain experience representing a fantastic retail brand this could be thе role for you.

What to expect
                         

As a Customer Service Advisor with Ascensos, you will work in a fully supported environment where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.

You will provide first-class service for a renowned fashion retailer that sells its own brand fashion clothing to a young audience (16-30 years old) in over 100 countries, with over 10 million followers on social and fans all over thе world.

You’ll join some amazing colleagues to form a great dynamic team, who use their remarkable client service skills, providing customers with exceptional brand and product knowledge, efficient service and a friendly attitude.

We’re delighted to drive innovation on site day after day, so it’s a plus if you’re inventive and creative, we say yes to fresh new ideas to boost productivity, so reach out and help us shape thе future.

And no need to worry if you don’t have lots of experience, we have thе best training program ready for you.

We believe that happy people keep people happy, so we’re looking to train people who have great interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries via email.

Your role can include:

  • Solving client’s requests via phone/e-mail/chat/social media in a very friendly way.
  • Providing solutions regarding after-sales, order and delivery issues.
  • Ensuring all communication is handled professionally and promptly but with a human touch.
  • Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand.
  • Building a special connection with customers and providing exceptional service.
  • Adhering to quality standards and ensure consistency in all interaction.

PLEASE NOTE : The first 5 weeks of activity are at the office, afterwards is a mix between work from home and work at the office.

The work schedule is Monday-Friday 10:00-23:00 and Saturday-Sunday 11:00-20:00, in shifts by rotation, with one day of weekend once per 2 weekends.

 

You
                         

We think big and we’re looking for team members who think bigger, achieve more and work smarter. If you have the following skills, then we want to hear from you!

  • Experience in customer support or BPO environment.
  • Experience in front office communication channels (calls, e-mails and chats).
  • Native level/fluency in one of the above stated languages or at least C1 both verbal and written.
  • Advanced level of English, both spoken and written.
  • Strong interpersonal and communication skills.
  • Excellent customer focus (both verbal and written).
  • Great team spirit.
  • Problem solving oriented, desire to investigative and multi-tasking skills with highest attention to detail.
  • Ability to work under pressure in fast-paced environments.
  • Flexible and adaptable to new situations.

The Benefits
                         

  • The opportunity to develop your knowledge via our internal learning and development platform.
  • Career growth via regular opportunities to apply for internal promotion and secondments.
  • Access to various learning and development programmes.
  • Engaging atmosphere- we offer a our colleague community a thriving culture, with diverse and fun competitions.
  • Attractive salary package.
  • Client discount schemes.
  • Extra day holiday for your birthday!
  • Annual awards ceremony.
  • Health Insurance.

Up for the challenge?
                         

We understand people don’t fit in little grey boxes. We recognise the importance of individuals. Our success is down to our people and we are always on the lookout for new members of #theAteam to help us deliver incredible experiences for both our clients and customers.

So, if you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team.

APPLY NOW

We’re expecting lots of people want to join #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful on this occasion.

The Ascensos Story

Ascensos is built on our belief that not all contact centres need be the same. We bring a fresh approach to outsourced customer service, offering omnichannel customer contact solutions across traditional, digital & social channels.

We are an owner-managed, next generation boutique contact centre. We draw from our awarding winning background of world-class customer experience, combined with the digital mindset and the latest emerging technology to shape customer experience solutions for tomorrow’s customer needs.

Within eight years, we have expanded our operations Globally; with sites in Scotland, England, Romania, Turkey and South Africa. For us it’s all about loving what you do.

Be our next A-Player

As part of #theAteam, you’ll receive full training and support to be the voice of our clients’ brand. So there’s no room for average.

We recognise the unique contributions of all our Ascensos colleagues across Europe, it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.

As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering great customer service, career development and fun Fridays are the norm.