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What we’re looking for
                         


 

As a Client Success Manager, you will lead the client relationship, this starts with pre-sales, through transition, transformation and continuous improvement.

What to expect
                         

The role involves working with all areas of the business and coordinating the efforts of team members and clients to deliver the strategic aims of Ascensos and our clients. You will build a strong relationship with your clients, gain an understanding of their requirements and aspirations and work with them to offer efficiency gains and development opportunities. You’ll also bring solutions to the table, leveraging Ascensos’ best in class technology and world class best practice.

As a Client Success Manager your main duties will include:

  • Owning the relationship with assigned clients, ensuring an open, trusting and productive relationship.
  • Working effectively with colleagues across all areas of Ascensos and your clients’ businesses.
  • Taking ownership of the full project lifecycle; scoping and delivering projects including deliverables, risks, issues, reporting and scheduling
  • Developing and delivering project documentation including daily, weekly and monthly business reports, providing updates on all aspects of the project
  • Deciding on the best approach to delivering developments for your clients.
  • Creating and presenting reporting packs in conjunction with the Operations manager at internal management and client review meetings Appropriately communicating development progress and any issues internally and with clients
  • Managing the client’s expectations and project deliverables to ensure successful delivery of each project
  • Identifying opportunities to develop the account by presenting innovative development opportunities and plans to deliver on them.
  • Working alongside the Operations manager as an ongoing point of contact for the client and the Ascensos management team.
  • Ensuring that all contractual obligations are fulfilled and that reviews are held regularly to ensure contractual compliance
  • Responsibility for the project governance and ensuring that regular reviews are held to ensure that all documentation is updated and compliant for audit purposes

You
                         

To be successful in this role, you should be able to demonstrate:

  • Experience of delivering complex projects in a fast-paced environment
  • Excellent interpersonal skills
  • Client account management experience
  • Knowledge of at least one formal project management methodology
  • Business process development experience
  • Knowledge of commercials and contractual compliance
  • Adaptability and ability to work with all areas of the business to successfully deliver the project
  • Resourcefulness and creativity
  • …and that your comfortable working at pace.

The Benefits
                         

  • Site concierge service
  • Free car parking on site
  • Pop up shop discounts
  • Employee discount scheme
  • Client discount schemes
  • Extra day holiday for your birthday!
  • Annual awards ceremony
  • Access to various learning and development programmes

 

Up for the challenge?
                         

We understand people don’t fit in little grey boxes. We recognise the importance of individuals. Our success is down to our people and we are always on the lookout for new members of #theAteam to help us deliver incredible experiences for both our clients and customers.

So, if you’re ready for a new challenge then hit ‘Apply Now’ to become the newest member of our growing team.

APPLY NOW

We’re expecting lots of people want to join #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful on this occasion.

The Ascensos Story

Ascensos is built on our belief that not all contact centres need be the same. We bring a fresh approach to outsourced customer service, offering multi-channel customer contact solutions across traditional, digital & social channels.

We are an owner-managed, next generation boutique contact centre. We draw from our awarding winning background of world-class customer experience, combined with the digital mindset and the latest emerging technology to shape customer experience solutions for tomorrow’s customer needs.

Within six years, we have expanded our operations across Europe; with sites in Scotland, England, Romania and The Netherlands. For us it’s all about loving what you do.

Be our next A-Player

As part of #theAteam, you’ll receive full training and support to be the voice of our clients’ brand. So there’s no room for average.

We recognise the unique contributions of all our Ascensos colleagues across Europe, it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.

As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering great customer service, career development and fun Fridays are the norm.