Having an interest in DIY or being ex-trade would be advantageous. But you don’t need to be ‘Bob the Builder’ to understand a customer’s home improvement dream or to believe in B&Q’s concept of ‘a good home for everyone’.
To deliver great customer service on behalf of B&Q, you will need the ability to listen, inspire, offer advice and provide recommendations, as you support their customers to create a home that they are proud of.
As a Customer Service Advisor with Ascensos, you will work in a fully supported environment where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
We believe that happy people keep people happy, so we’re looking for people who have great interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries via both phone and email.
We think big and we’re looking for team members who think bigger, achieve more and work smarter. If you have the following skills, then we want to hear from you!
We’re expecting lots of people want to join #theAteam. So unfortunately, if you have not heard from us, please assume that your application has been unsuccessful on this occasion.
Ascensos is built on our belief that not all contact centres need be the same. We bring a fresh approach to outsourced customer service, offering multi-channel customer contact solutions across traditional, digital & social channels.
We are an owner-managed, next generation boutique contact centre. We draw from our awarding winning background of world-class customer experience, combined with the digital mindset and the latest emerging technology to shape customer experience solutions for tomorrow’s customer needs.
Within six years, we have expanded our operations across Europe; with sites in Scotland, England, Romania and The Netherlands. For us it’s all about loving what you do.
As part of #theAteam, you’ll receive full training and support to be the voice of our clients’ brand. So there’s no room for average.
We recognise the unique contributions of all our Ascensos colleagues across Europe, it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.
As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering great customer service, career development and fun Fridays are the norm.