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Site Address: Kavacık Orhan Veli Kanık Cad. Ruhi Esmer Sk. Plaza 360 No:2/5 34810 Kavacık, Beykoz

Open: 24/7

Contact Tel: (+44) 3330 00 22 00

Khadidja

Customer Care Advisor

An engineer by trade, Khadidja has an Undergraduate Degree in Underground Construction and a Master’s Degree in Mining Engineering. She originates from Algeria and relocated to Istanbul over a year ago. Already, Khadidja has become a key member of our first Arabic team at Ascensos and she’s also a proud ambassador for our company within the local community.

“In Algeria the culture is very rich, so I grew up speaking Arabic, and the native language Amazigh, (for both there are a variety of dialects), as well as French and English!

Applying my multi-lingual skills to my work at Ascensos is an absolute pleasure and I am so proud to be part of the team that we are building here in Istanbul.

The atmosphere is fun, and the team is like a family, but that’s not to say that the work is easy. Everyday is different and I am continually learning new things which is great. I’m already confidently working across all digital channels to support European customers for one of our fashion retail clients. I enjoy the variety and feel supported; and I’m focussed on progressing my career within #theAteam.

I would recommend working at Ascensos to any of my friends here in Istanbul. It’s the first time I’ve truly felt that I belong within a professional environment. My voice counts and my contribution is valued”.

Recently launched in summer 2020, our Turkish site is located on the Asian side of the Bosphorus Straight, in a central business district of Istanbul. The largest metropolitan city in Europe, Istanbul is cited as a natural gateway between the European and Asian continents and is one of the world’s leading centres for business.

The city itself has a diverse and exciting atmosphere, with a young, educated and skilled population, which creates a real cosmopolitan vibe at our new Ascensos site.

Within our spacious, state-of-the-art premises, we offer a capacity of 700, across 7 floors, with onsite canteen, excellent transportation links and onsite parking. Together with its central location, this multi-client, PCI compliant environment also boasts breath-taking views of the Bosphorus Straight.

Our Istanbul team offer a high-calibre of talent, which is second to none and we are proud to host our first multi-lingual Arabic-speaking team here, as well as many local and multi-cultural expatriates who support a variety of global brands in their customers’ local language; including English, German, French, Spanish, Russian, Greek, Turkish and Polish.

View our latest customer service jobs in Istanbul to become our next A-player.

Gulce Eda

Customer Care Advisor

Gulce Eda is relatively new to #theAteam and joined us in the position of Customer Care Advisor, working on behalf of our international sports-fashion retail client.

Despite being one of the youngest members of our Istanbul team, she’s made a big splash and is already delivering Brand Ambassador training for her campaign by assisting the coaching of new starts on product knowledge and processes.

“I’m a senior year degree student at Marmara University studying Translation and Interpretation in English. Within my role at Ascensos, I speak fluently to customers daily in both Turkish and English. I’ve always enjoyed helping people and understand that being professional and human is so important to the experience we provide to our customers. So I was even more delighted to be told that I have a flair for coaching, which adds to all the amazing skills that I’m already developing.

For me, joining the Ascensos Team just felt ‘wow’ from the get-go. I was celebrating my birthday on my second day and what a fuss my team made! It was a fantastic start for me, I love the vibe and team spirit and I’ve met lots of great people that I’m proud to have friendships with outside of work.

I recently met colleagues from our Romanian site and was bowled over by how sincere and energised they are working here. So, just like them, my mission is to keep the positive energy flowing – for my colleagues and for our customers!”.

Khadidja

Customer Care Advisor

An engineer by trade, Khadidja has an Undergraduate Degree in Underground Construction and a Master’s Degree in Mining Engineering. She originates from Algeria and relocated to Istanbul over a year ago. Already, Khadidja has become a key member of our first Arabic team at Ascensos and she’s also a proud ambassador for our company within the local community.

“In Algeria the culture is very rich, so I grew up speaking Arabic, and the native language Amazigh, (for both there are a variety of dialects), as well as French and English!

Applying my multi-lingual skills to my work at Ascensos is an absolute pleasure and I am so proud to be part of the team that we are building here in Istanbul.

The atmosphere is fun, and the team is like a family, but that’s not to say that the work is easy. Everyday is different and I am continually learning new things which is great. I’m already confidently working across all digital channels to support European customers for one of our fashion retail clients. I enjoy the variety and feel supported; and I’m focussed on progressing my career within #theAteam.

I would recommend working at Ascensos to any of my friends here in Istanbul. It’s the first time I’ve truly felt that I belong within a professional environment. My voice counts and my contribution is valued”.

Gulce Eda

Customer Care Advisor

Gulce Eda is relatively new to #theAteam and joined us in the position of Customer Care Advisor, working on behalf of our international sports-fashion retail client.

Despite being one of the youngest members of our Istanbul team, she’s made a big splash and is already delivering Brand Ambassador training for her campaign by assisting the coaching of new starts on product knowledge and processes.

“I’m a senior year degree student at Marmara University studying Translation and Interpretation in English. Within my role at Ascensos, I speak fluently to customers daily in both Turkish and English. I’ve always enjoyed helping people and understand that being professional and human is so important to the experience we provide to our customers. So I was even more delighted to be told that I have a flair for coaching, which adds to all the amazing skills that I’m already developing.

For me, joining the Ascensos Team just felt ‘wow’ from the get-go. I was celebrating my birthday on my second day and what a fuss my team made! It was a fantastic start for me, I love the vibe and team spirit and I’ve met lots of great people that I’m proud to have friendships with outside of work.

I recently met colleagues from our Romanian site and was bowled over by how sincere and energised they are working here. So, just like them, my mission is to keep the positive energy flowing – for my colleagues and for our customers!”.

Join Ascensos Turkey

There are currently no vacancies in Turkey. Please check out our other locations or come back soon.

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