The Ascensos culture is a huge part of what makes us the employer of choice for so many. We strive to create a welcoming workplace where all colleagues feel respected and recognised. We are utterly committed to the success of our colleagues and we are fully invested in enabling our teams to thrive.
In 2013, our co-founders John and Dermot started Ascensos with a shared vision - to bring a fresh approach to customer care. They believed in changing the rules in order to create a bespoke service, focused on doing the right thing for our colleagues, our clients, and their customers.
Having spent over 20 years in the industry, our founders have significant experience of growing and running contact centres of scale. It’s this outstanding track record which ignited their passion for delivering excellent customer service for clients.
From our Scottish HQ in Motherwell, Dermot and John set up Ascensos with a view to becoming the go-to market experts, built on the belief that not all contact centres need to be the same.
Eight years on, we have been cited as a Best in Europe industry benchmark thanks to our unique partnership approach, our leaders’ ability to navigate a crisis, and our excellence in customer service.
As we have expanded into new territories around the world, we have stayed true to our vision, maintaining our high standards and personal approach to delivering for our clients and their customers.
We remain owner-managed and fiercely independent, with the benefit of an international presence and a resilience that allows us to compete with the larger corporate service providers.
As a business, we put the customer at the heart of everything we do, and we are committed to exceeding expectations.
As an employer, we are dedicated to building a culture where everyone can thrive, feel valued and find meaning in their work.
We believe that in order to achieve our mission – to help brands and their customers stay in love - our most valuable asset is our team. We place a huge emphasis on recognising the unique contributions of each and every one of our colleagues and we have a common set of values by which we recruit, lead and operate in order to cultivate and maintain the exceptional workplace culture we are known for.
Ascensos was built on three key pillars – communication, feedback and transparency. These core values remain the backbone of our organisation and shape our approach to creating a workplace where everyone feels valued, proud to be part of the team, and empowered to grow their career with the business. Your success is our success – this is our commitment.
We want to be a truly great place to work. The Ascensos culture is based on respect and inclusivity, and we strive to ensure everyone feels safe, listened to, and happy at work. Our culture-building initiatives are award-winning and we are renowned throughout Europe for our outstanding team spirit.
We believe that as an Ascensos colleague, the best advantage we can give you is a genuine investment in your future career. A role with Ascensos offers a fulfilling career path with opportunities to grow and evolve with the business.
We take feedback from our teams seriously and as an Ascensos colleague you will be encouraged to use your voice to shape the future direction of our business.
Happiness and recognition are hugely important to us as an employer. We know happy team members are more creative and productive and in turn, provide better customer service, so our dedicated Colleague Relations Team conducts regular surveys amongst colleagues to gather feedback in order to continually fuel positive action and ensure our teams are listened to. We also hold regular Coffee Clubs, where colleagues meet with our CEO John to discuss their ideas and questions about the business.
Ascensos team members are regularly rewarded for their great work through our annual monthly AllStar Awards scheme and annual Archie Star Awards, which seek to recognise the achievements of our colleagues within every area of the business.
Diversity and inclusion is also incredibly important to the Ascensos culture. Across our networks, we have an incredibly diverse workforce and we believe this broad range of experience makes us stronger.
We are proud to offer a competitive range of benefits to our colleagues, including health insurance and a competitive health and wellbeing package which includes a variety of services to help employees live a healthier and happier life.
If you’re interested in a career with Ascensos, visit our job search page.