Vicky Lovell is our in-house Retail Consultant.
Vicky works with Ascensos, and our retail & eCommerce clients, to develop their customer proposition and bring a view from "the other side of the fence".
Having spent 15 years in online retail and being Head of Customer Service at John Lewis Direct through their major growth years, she has a wealth of experience in delivering outstanding customer experience via an outsourced partner and how this can translate into a major competitive advantage.
Keeping her hand in on the retail sector, Vicky moved from John Lewis to Astley Clarke, the online luxury jewellery brand, and is currently Operations Director for Isabella Oliver.
She remains within the eCommerce sphere, making her uniquely placed to help drive the Ascensos retail, multi-channel & omni-channel proposition.